Hospitality management studies

to lower turnover rates, and a higher level of employee happiness in comparison to competing hotels. The average turnover rate in the hospitality industry was over 50%, and the turnover rate for F.S. was about 23% (Hallowell, Bowen, & Knoop, 2003, p. 5). If F.S. had not implemented the “Golden Rule”, the turnover rate could have been significantly higher. A study performed by Organizational Science magazine discusses how higher turnover rate raises expenses, lowers productivity and sales, and…

thinking and managerial abilities will be one of the most important features to be considered in any hospitality educational curriculum. (Lashley C. , 2007). Many studies have been done on the context of hospitality curriculum development and most of them say that critical reflective thinking is a very important attribute in developing analytical skills in a student. Several studies have be done in the past around the late 90’s and the beginning of the 21st century to understand whether the…

for the good things in life and also from the attributes of vividness and vivacity. Vivanta by Taj is a 5-star hospitality brand positioned in the upper-upscale segment…

stakeholders. The management of the hotel has always ensured that all the departments are working collaboratively towards the realization of the hotel’s overall goal and objective. Among the key departments that have made the Hotel an epitome of success is the Housekeeping department. However, regardless of the department being among the key contributors to its success, it is worth noting that running the department has been very costly. Since its establishment, the management has been using…

Human Resources Management Case Study Brunt Hotel Brunt Hotels are a hotel chain from the United Kingdom, with more than sixty hotels across the country. Their hotels are clean, functional, and are in the budget accommodation classification. The company has recently purchased a small chain of hotels in France and plan to sell half and keep the others in an attempt to expand their business into an international one. The hotels that they will be retaining are located in central areas…

Media Management The Need for Social Media Engagement Purpose of the article The main aim of the following paper is to evaluate the significance of engagement in social media management. The article will outline various principles that are to be applied in the hospitality industry in term of managing social media. The paper will first identify the core principles, second determine relevant theories, and finally to establish how engagement have contributed to effective social media management…

1.0 Introduction Food and beverage industry is one of part in hospitality industry. It was a fast moving and an exciting business. Nowadays, quality of the food in this industry become more critical as the consumer became more aware of the issue in food and beverage sector. Even the restaurant quality is much unstructured issue as it no words can defined the exactly standard which will give the customer satisfaction, but there are the aspect they concerned of which are the food quality, service…

quality assessment, assurance, monitoring and control. The hospitality industry involves around the relations of the hotel management and the guests and the acts of management responsibility. The reception counter for receiving and the friendliness entertainment of goodwill with the presentation of soft spoken staff refers to hospitality (Hollins & Shinkins, 2006). This paper provides information related to quality management in hospitality industry and especial consideration to Premier Inn…

Wellcome Mr. Indika, Thanks for taking your time to meet us and please take a sit, Let me introduce myself and other gentlemen’s in the room, I’m Ranga Thushara F&B Director for Pullman Hotel, next to me Mr. Nishan Silva the General Manager of the hotel and the other gentlemen is the Hotel Mnanager Mr. Reda Zerrouk, I guess that you may know about our hotel and the role which you going to accept, let me introduce a little bit, Pullman Deira is a five star city Hotel which belongs to Accor…

The purpose of this project is to determine the positive effects of service quality in hospitality industry of life has change customers’ consumption in China. In order to measure service quality, some service details like stakeholder’s a smile or behavior is impact customers satisfaction, customers satisfaction is a critical the service level standard. The project was performed in five star hotels in Chongqing Marriott Hotel. A according to the conclusion that a vast number of customers think…