Hospitality management studies

Clerk, General Manager, Housekeeper, Food and Beverage Manager, Sales Manager, Events Manager, Room Attendant and Reservations Agent. It shows that the job of the hotel you can do from the staff to the executive level of the department or hotel management. When I first selected this major, I could tell that I had known only a reception desk, housekeeper, and the bellboy. I do not know deeply about the details of this profession. But when I learned…

discusses the Shangri-La Hotel and Resorts new branding challenge and opportunities, managing and sustaining of the brand equity. I. Introduction Shangri-La Hotels and Resorts is the leading luxury hotel in Asia Pacific area, one of the successful hotel management companies in the world. Founded…

Rosedale on Robson Suite Hotel is located in the heart of the sports, entertainment, and cultural area of Vancouver. The hotel is considered 3.5 star hotel, and it has adopted the concept of hotel suite management. The Rosedale on Robson's suites are composed by a living room and kitchenette apart from the regular bedroom and bathroom, which brings convenience to long-term and short-term guests. Since its opening in 1995 (Chevalier Group, n.d.), the hotel has attracted guests from all around…

Hospitality industry nowadays is growing globally. Hospitality is one of the most significant and challenging industries to work in because it offers career opportunities and a wide range of job besides endless variety of places to work in. Hospitality is the business which purpose on helping people to feel welcome and relaxed and to enjoy themselves. Most of the time we can observe and investigate in hospitality industry, there are normally categories their services into two type, those are in…

rivalry between companies selling similar products and services with the goal of achieving revenue, profit, and market-share growth (James Carnrite, 2016). Airbnb The hospitality business nowadays notice the platform Airbnb, founded in 2008. Airbnb offers a much wider range of products and services than hotels, says Ahmed Mahmoud (Hospitality Net). He states that because Airbnb leverages existing housing inventory, it can potentially expand supply wherever houses and apartment buildings already…

1.1 INTRODUCTION Every hotel, motel even a resort need to has a room division. But do you know what about Room division? In fact, room division operations have separate to front-of-the-house and back-of-the-house. Firstly, front-of-the-house is the area where the guest and the employees meet and interact directly such as front office, restaurant, even is lounges. Second, back-of-the-house is like behind the screen, and guests will less meet the employees who work back-of-the-house. For example,…

1. Introduction Hotel Chain as showing to us practice is the most effective way of integration to hospitality business. The main advantage of such integration it is immediately creating customer base and bigger potential market of customers, cost reduction due to general management, logistics, marketing; common quality standards; centralized training and, as a consequence of all this, the increase in labour productivity. The first chain of hotels was born in the USA in the crisis 30s of the…

A flexible and dynamic model is used in which top management takes their time in decision making and they evaluate and explore all possible alternatives before choosing an economical solution. Programmed decisions are made by both top and lower management with proper discussion with lower level managers while the daily routine decisions are made by line managers at the middle level with the prior approval…

host affronts the guest, the guest will have an awful impression of the host. In Greek mythology, indicating neighborliness is an important part of their way of life. The Greeks do this because gods may be disguised as a person and evaluating the hospitality. The Odyssey, a fantastic bit of Greek writing by Homer, identifies with the utilization of accommodation from multiple points of view; for example, the standards of Xenia, the sustenance they arranged,…

the Royal Court. At the Luxury Garden, each worker had a specific role and job to perform that did not overlap with other workers jobs. At the Royal Court workers often juggled multiple roles at once, blurring the divisions between different jobs. Management at the Luxury Garden was also much more supportive of staff and employment was more hierarchically and efficiently organized than that of the Royal Court. Often times at the Royal Court, managers were no more knowledgeable about hotel policy…