Customer

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  • Customer Satisfaction In Customer Service

    the low cost alternative. Generally that role falls to the industry giants whose costs can be spread over much larger production. To be chosen your product must not only satisfy your customers’ need, but also meet much higher expectations than your competition. You can separate yourself from the pack and become sought after by creating these expectations yourself. Higher expectations must be met by the product and all phases of customer service and contact after the purchase. We’ve all read about companies who’ve suffered hiccups in product quality or service. Some have survived; some have not. The essence of commerce is customer satisfaction. Satisfaction…

    Words: 763 - Pages: 4
  • The Objectives Of Customer Service Training For Customer Service

    There are several objectives, The CSS will have to be trained in. The CSS will have been trained in providing and ensure customer support to staff as well as customer. The CSS will also be trained in meeting and greeting department, customer on the phone. The CSS will be trained in customer support, monitor staff, respect, tact, and desire to meet their needs. Final, the CSS will be trained to provide customer service so continuing treatment continual treatment to customers. KSA created the…

    Words: 796 - Pages: 4
  • Marketing And Customer Satisfaction

    consider the customers to be of utmost importance. Furthermore, customer satisfaction, otherwise known as, “a person’s feelings of pleasure or disappointment that result from comparing a product or service’s perceived performance to expectations” (Kotler & Keller, 2016, p. 73) constitutes a driving force in creating customer loyalty and relationships. Moreover, Kotler and Keller (2016) concluded that brand loyalty affects the customer’s perception of the product to be more favorable. In…

    Words: 728 - Pages: 3
  • Importance Of Customer Service

    Quality is meeting or exceeding customer expectations Whether for business or pleasure, when someone is travelling,the customer service that she receives on her visit will help determine if she would come visit again or warn others to avoid in the future. Usually a whole journey always has travelers having tons of options when they leave home. The difference between choosing you or choosing your competition depends upon the quality service that you can offer them. Seasonality factors •…

    Words: 836 - Pages: 4
  • Importance Of Customer Loyalty

    maintaining satisfied as well as loyal customers to ensure effectiveness in the midst of steep competition. Companies now with the implementation of apt customer management strategies could significantly emphasise on gaining competitive advantage. In order to meet their objectives they should primarily understand the nature and expectations of the customer. Customer centric approach has time and again proved effective and businesses have benefited by considering such approach. Companies today…

    Words: 2583 - Pages: 11
  • Challenges In Customer Service

    When it comes to customer service the costumers are always right and sometimes the customers can be hard to deal with. However, the key to having a successful customer service experience for the client no matter how their attitude might be is the employee way of handling it because at the end of the day we don’t want to lose a customer. Working at a multinational retail corporation like Wal-Mart employees can encounter many challenges. However, there are ways to ease the challenges by hiring the…

    Words: 986 - Pages: 4
  • The Restaurant And Customer Service

    excellent customer service, work is more fun and more fulfilling creating positive relationships (Harris 2). The Office 's definition of customer service is anything that enhances the customer 's experience. Customer service is important because it is a great way to build a reputation within a company along with marketing. Providing great service makes the customer want to come back. In any business, customers are everything. It is important to build relationships. Customers want to buy from…

    Words: 1346 - Pages: 6
  • Loyalty And Customer Loyalty

    Loyal customers prefer a specific firm as their desire and actions when it comes to purchasing (Kose, 2007). These people are those who visit the store at least 10 times, (FiveStars, n.d). However, customer loyalty is both an attitudinal and behavioral tendency to choose a brand over the other that may vary due to the satisfaction of the customers with the product or service, the convenience of the firm, or the awareness with the brand (PR Loyalty Solution, 2011). In a restaurant business,…

    Words: 813 - Pages: 4
  • Customer Service Policies

    To meet the required expectation and demand of the customer within any given business, a level of service needs to be met and adhered to. As a consequence, the level to which this is successfully achieved reflects either a good or bad customer service. In order to establish how well a customer’s satisfaction has been addressed, through either a product or service, policies can be implemented to help identify to both customer and staff alike what to expect. “Customer service procedures are the…

    Words: 767 - Pages: 4
  • Difference Between Customer Service And Customer Relationship Management In Apple

    business has changed. It is focused on the customer, not the profit only. Because in order to meet the potential profit the customer has to be involved. With the advancement of the internet and modern technology, when the customer isn’t satisfied , people will know about it. Instantly. For this reason, customer service and customer relationship management is more important than ever. One company that has gone well beyond to not only get to know their customer, but to get to know them so well…

    Words: 828 - Pages: 4
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