Active listening

that a client might tell their story in. Which are restitution, quest, or chaotic. Hints that can help you tell that if you are listening to a restitution story is if your client has a mind set of “any illness can be cured.” The Quest story can often be confused as if the person being happy that they have illness, so is why as counselor it is important to be an active listener and be prepared because in a quest story your client has learned a lot since they received their diagnoses and come to…

boyfriend and I decided to call it quits. I started opening up my mind and coming to the conclusion that this relationship was not healthy for me to try to hold on to. He began to say very mean and hurtful things to me and surprisingly I was calm, listening, I spoke my mind with clarity and was able to successfully resolve this conflict. I learned that every situation does not deserve your energy and attention especially dealing with a person of severe stubbornness that refuses to hear you out,…

Michael Mulligan: Personal Listening Style The art of listening has similarities and differences when compared to any art form. Unlike other arts, listening is something that the majority of people have the ability to do. Not all of us can draw a beautiful picture, paint a masterpiece, or sculpt the likeness of a beautiful woman; however, the majority of the human race listens. In similarity to the great artisans of our time and before, the art of listening, if it is to be mastered, requires…

providing my presence to D.B. still played a beneficial role. Also, utilization of active listening skills such as observing D.B.’s nonverbal behaviours and monitoring my own nonverbal behaviours aided in this situation, even though I did not think much of it during the event. While I did not realize it at first, my feelings of self-doubt masked the fact that I did possess skills such as providing presence and active listening when engaging with D.B. This is important because this will only…

by Janet Treasure the author states “MI has been found to be effective for different forms of health behaviour change (Dunn et al., 2001). Adaptations of MI have been found to be more effective than no treatment or placebo and as effective as other active treatments for people with problems related to alcohol, drug abuse, diet and exercise, diabetes, hypertension and bulimia. Mixed results have been found for its efficacy in smoking and HIV-related risk behaviours “ (Burke et al.,…

Levels of Listening, Verbal Messaging, and the Significance of Body Language Research shows that 93 percent of employers consider quality communication skills more important than a college graduate 's major (Lohrey 2013). The ability to transmit and accept information with a high probability that the content will be passed accurately is an essential action that is performed daily by every human on the planet. Despite the countless practice, however, the art of communication has yet to be…

customer service relationship is determined. Customer service is provided before during and after the customers’ needs have been met. The requirements of a good customer service relationship are achieved through rapport building, engaging in active listening, having empathy, and showing respect.The Evidence to be presented has been taken from a scenario which was provided where an interview took place where the customer requested to know the status of her loan application concluding to the point…

representative (CSR). The paper, explains why the behaviour was inappropriate/ inadequate and how it had a negative impact on the customer service relationship. The essay also analyses the four different types of communication behaviours rapport, active listening, empathy and respect. Rapport building can often be defined as the quality relationship between two people (Gremler &…

Listening is an important skill of interpersonal communication. It helps to develop good interpersonal relationships with others. While communicating with others it is important to listen to another person carefully to interpret his/her message properly and accurately. In this communication episode I have used different listening strategies, like selecting, attending, understanding, remembering and responding to communicate effectively. “Listening is defined as selecting, attending to,…

An active listener follows a few steps that are outlined by the textbook, “Communicating for Results 10th Edition:” by Cheryl Hamilton, “Receives the speaker’s total message – verbal, visual, and nonverbal, interprets the speaker’s meaning as closely as possible…