Listening is an important skill of interpersonal communication. It helps to develop good interpersonal relationships with others. While communicating with others it is important to listen to another person carefully to interpret his/her message properly and accurately. In this communication episode I have used different listening strategies, like selecting, attending, understanding, remembering and responding to communicate effectively. “Listening is defined as selecting, attending to, constructing meaning from, remembering and responding to verbal and non-verbal messages”( Beebe, Beebe, Redmond, Geerinck and Salem-Wiseman, 2015, p.113 ). Being an active listener makes the speaker feel that the listener is interested in him/her and he/she feels
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I did this communication episode with my classmate Inderpal Kaur. I played a role of the listener and she acted as the speaker. In this communication episode I used different listening skills such as paraphrasing, asking questions, open ended questions, minimal encourager, being empathetic, supportive. I also used other skills of active listening such as n nodding head, maintained eye contact to show my interest in conversation, faced the speaker, lean forward, gave her appropriate time to discuss her problem. I will mention the two effective listening skills that I have used during this communication episode. Firstly, paraphrasing with the speaker to confirm that I have inferred correctly. At 3.15 minute when she discussed her financial problems with me I used paraphrasing in this manner: “you are saying that you are not getting job, and it is causing financial problem and you are unable to manage everything independently, is it? ” Secondly, at 8.09 minute when speaker said she is living away from her family and felt alone, I give her support by being empathetic towards her by saying “As you have told that you are totally alone and far away from your family and your brother is also not living with you. So it is very normal to feel depressed when you are alone; I can understand your
I did this communication episode with my classmate Inderpal Kaur. I played a role of the listener and she acted as the speaker. In this communication episode I used different listening skills such as paraphrasing, asking questions, open ended questions, minimal encourager, being empathetic, supportive. I also used other skills of active listening such as n nodding head, maintained eye contact to show my interest in conversation, faced the speaker, lean forward, gave her appropriate time to discuss her problem. I will mention the two effective listening skills that I have used during this communication episode. Firstly, paraphrasing with the speaker to confirm that I have inferred correctly. At 3.15 minute when she discussed her financial problems with me I used paraphrasing in this manner: “you are saying that you are not getting job, and it is causing financial problem and you are unable to manage everything independently, is it? ” Secondly, at 8.09 minute when speaker said she is living away from her family and felt alone, I give her support by being empathetic towards her by saying “As you have told that you are totally alone and far away from your family and your brother is also not living with you. So it is very normal to feel depressed when you are alone; I can understand your