Selling out

Firstly, should you sell wholesale? Distributing products via wholesale can be a great way to grow your business. By giving retailers the opportunity to buy your products in bulk at trade price means your products are on-route to a stocked shelf. It’s a great way to reach a whole new group of potential customers. There are additional concerns such as building relationships with stockists and keeping your inventory stocked, however, visibility at a high street department store will give your…

opening booking system or help them to resolve a problem if they cannot access they bookings in their account, and then transfer the problem to housekeeping department and Front Office department. Assisting in Sales Selling the company’s products and services may be part of my job, such as selling moon cake before Mid-Autumn Festival or recommending our rooms for a walking-in customer, even though I may not be a part of the sales department. Sometimes I can provide information about our product…

It is identified that the odds of selling to current consumers are much wider than those to sell to a new client, bringing the commercial cost is much lower. The supposed cross-selling is to influence the customer relationship to give a service or product complementary to that purchased (Oncioiu, 2013). Businesses implement knowledge to provide excellent service…

is a wide range (as cited in Gu, Qiu and Yang, 2004). It can be affected by quality of service, quality of goods, price, personal emotion and so on. But service could be the most important one among those facts. Chen, Hu, Huang and Lin (2007) point out service will…

Repeat customers are the goal of every business. Acquiring a new customer can cost up to six times as much as retaining an existing customer. However, the big payoff can come in the amount that repeat customers spend. Recent studies indicate that a second-time buyer spends up to three times as much as a first-time buyer, and customers making three or more purchases spend as much as five times as much as a new customer. When you consider the revenue that loyal shoppers may generate by mentioning…

1. Cater to the High End Market – Market Petland hospitality services under a different name to appeal to this market. Provide services like a hotel would, with menu options, turndown service, new bedding daily, grooming/spa, pool access, indoor and outdoor play area and activities. This will target the higher earning pet owners looking to treat their pets when they are not able to travel with them. This option could alienate some customers not wanting to pay as much for these services. 2.…

The Lincoln Electric company has had, for many years, a very peculiar organizational culture which seems to fall in the Team and People oriented culture profile. Having these organizational characteristics means that the company places a lot of attention on customer and employee satisfaction. The pay packets and bonuses offered at Lincoln Electric are much higher than those offered at other, similar, companies. Also the working hours at Lincoln Electric are slightly less than those at…

has to say, I will pay close attention to what they say. I will be empathic and Apologize to them letting them know that I understand. If the customer is angry and screaming at cool, maintain control of yourself bit your tongue hold back let them air out. That can help diffuse the customer’s anger and it can also help validate your concern. You will apologize to your customer dealing with a difficult customer is always challenging so here is an examples to help improve…

This works in sales and business, but it can also be applied in other ways. My boss at an old job was training me and just giving me pointers. I was working at a fitness center trying to sell memberships. He told me that once I got all the small talk out of the way and presented the prices, that the first person to talk will lose. It didn't seem like a big deal but it actually worked. Often there were long periods of awkward silence as the person tried to come up with some excuse, but usually…

structure. As we know DHL’s price were historically 20% - 40% higher than those of competitors. Competitors who followed DHL into new markets often pattern their pricing structure after DHL’s. Even though DHL have one of the highest prices, DHL can hold out the market share by improving the quality of their service, so DHL should continue this strategy. DHL’s set it prices according to product (service), weight, origin (sent location), and destination (delivery location). Prices for parcels are…