Douglas DC-3

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    United Airlines, a company founded in 1926, is the worlds largest airline when measured by the total number of destinations served. What makes United different from other airlines, as does many other companies in the world, is the philosophy in which they run their business. United focuses on two main philosophies that help them stay the world-class airline they say they are. The two business philosophies that they follow is providing world-class customer service to provide their passengers a relaxing and luxurious flight, and creating a workplace where employees feel they can make a solid difference in the company. Providing a world-class customer service base is important in any company but especially in aviation, where the competition is heavy. There are many choices when it comes to flying and if a passenger does not feel they are being treated as best as they could be, they will never fly that specific airline again. United began working with Prophet, a company that deals with improving customer experience at specific companies, and has the “Intent on becoming: ‘A service company committed to delivering travel experiences that make customers feel respected, relaxed, and rewarded.’ (1to1 Media, 2014).” Even though providing and focusing on customer service can cost an airline millions of dollars, the return business they receive will benefit the company twofold. When someone hears the word customer service, they think of someone on the other end of a phone call when they…

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    Airline Industry Analysis

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    Investopedia (2015) states, the two key expenditures of the airline industry are labor and fuel. Most labor rates account for nearly 35 percent of airline total operating cost. The operating cost covers approximately 75 percent of all non-fixed totals (p. 1). FAA (2013) documented cost are either direct or indirect, variable or fixed. Some of the expenditures fall into more than one category. Aircraft operating cost is a direct expense (p 4-3). Indirect operating expense encompass a…

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    Case Study: United Airline

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    by providing adequate services to the passengers. In addition, based on the days flown, one can find cheap flights and discounts such as military and student discounts. United Airline has utilized social media to its advantage and has created a good presence in the platform. On twitter, United Airlines has 644,000 followers, has over 64,000 instagram followers and has 779,746 likes on Facebook. The company uses these platforms to advertise and promote its brand to maximize its revenue. The…

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    Military Discounts

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    How to get the best military fares and perks when flying Like many other businesses, airlines often provide military discounts and other perks for active duty military, retired military members and their dependents. However, you will not get these automatically, so it is important to do your research and know how to access these benefits. Remember: Every airline has different rules and options. With a percentage discount and reduced or zero fees, the savings can really add up. These discounts…

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    It is about recognizing those annoyances and deciding how “you” want to handle them. This _____________________ seems to do this thing that annoy me every day. - Yes there might be more than 1 and yet it has to begin somewhere. 1. 2. 3. Will annoyance number 1 make a major difference in my life next year? If the answer is yes, what differences will it make? Will annoyance number 2 make a major difference in my life next year? If the answer is yes, what differences will it make? Will…

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    describing. Foremost the client was depressed and then she was not feeling well description of a mental disorder she is dealing with. The client describes her fixation with the number three. The reason for the referral was the client is in need of professional assistance from a psychologist and medical assistance. I thought the middle phase of the interview we would have gained more rapport in the interview. However according Colapietro, (2010) the most salient ways in which illness shows (or…

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    row, which is the difference. Student strategy: Student K counts aloud 11 blue blocks and puts them in a row. He then counts aloud as he takes 8 blocks away, counting until there are only 3 blocks left from the original 11 blue blocks. He then says 8 again as the answer to the problem, without recounting the blocks. Placement within Carpenter’s framework: Student K falls within the ‘direct modeling’ framework, but also some of the ‘counting’ framework. Student K showed the one to one…

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    to remember that we all have our flaws. Whatever you do, avoid taking an accusatory tone since it can only lead to more arguments. Early sign number 2: Defensive behavior 2) Defensive behavior causes anxiety. Feeling the need to defend yourself from your partner every time she or he wants to have a serious conversation is a sign of mistrust. Many people who have this reaction feel as though they are being verbally abused. Sometimes is not the message but the delivery that can cause a person to…

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    The Lincoln-Douglas debates, also known as the Great Debates of 1858, were a series of seven debates between two politicians running for the senate seat of the state of Illinois. The politicians were the republican nominee, Abraham Lincoln, and the democratic nominee, incumbent Stephen Douglas. The debates covered a series of topics, the most pertinent being the issue of slavery and its expansion into the newer western territories. The idea of the debates came forth after both Lincoln and…

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    Theory X and Theory Y by Douglas McGregor, summarizes a difference between management styles in that Theory X is an authoritarian style which assumes employees are naturally unmotivated, and Theory Y is a participative style and assumes that employees are self-motivated and enjoy working with greater responsibility (Mindtools, n.d.). In my workplace, I am more partial to Theory Y. I think that unless personally observed, managers should not just assume that otherwise mature, responsible adults…

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