Customer Service Essay

  • Customer Service

    Customer Service – Sales Assignment January 27/2012 Automatic Data Processing 1. TARGET MARKET – NEEDS OF MY POTENTIAL CUSTOMER My target market are mid size companies with annual incomes from 5 to 25 million dollars a year; the number of employees goes from 50 to 300 and the location will be Brampton, Mississauga, Oakville, Burlington area. My resources are based on information collected in Profile Canada website, Canada Business Directory, and the actual source ADP provided me

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  • Customer Service Skills Essay

    She feels that good customer service should be a must in all businesses and organizations. She also feels that whoever portrays bad customer service should be trained and punished. Jeronda Moran is a hairdresser. Mrs. Moran has been doing hair for twelve years now and she loves it. It’s her job and her hobby. She does her own private business but it’s open to family, friends, and the public. Yes, Mrs. Moran interacts with clients on a regular basis. When she has clients she makes them feel at

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  • Essay Customer Service Ars

    In short, the customers frustrated by automated telephone support have found the customer service approach to be ineffective and at times inaccurate to address and solve their issues. The purpose of this essay is to show, via literature research and personal experience, how automated telephone support is affecting customer satisfaction, where some customers see such approach to be impersonal, and at times difficult to navigate. In addition to our illustration on how automated telephone support

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  • Customer Service Essay

    What is CRM and what does it involve?Customer Relationship Management deals with all the interactions between a company and its customers, with an eye toward keeping customers happy and helping the business succeed. CRM helps a company offer better customer service, which in turn supports increased revenue. CRM strategies might include identifying customers who are most likely to respond to cross-selling or up-selling products. Another aspect might involve targeting marketing efforts for a specific

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  • Customer Service in Banks Essay

    below par customer service in Banks and suggested remedial measures for various deficiencies. The committee also identified structural and operational rigidities including the inadequacies in the system and procedures which came in the way of service. It has also suggested noteworthy remedial measures so as to cope with ascending customer expectations/ aspirations levels. It has also suggested upgradation of technology so as to ensure prompt and efficient service, better

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  • automated customer service Essay

    What automated customer service has enabled the consumer to do is to cut out the middleman. How many times has it taken a consumer to check a balance on a credit card longer than ten or fifteen minutes due to being kept on hold? I cannot count the number of times that I have had to get off the phone and try my call later due to the fact that I had run out of time. This is no longer a problem with the automated attendant. The consumer calls; the automated attendant answers and asks the consumer for

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  • Customer Services at Datatronics Essay

    keeping cost in the mind instead of the customer satisfaction. Recommendations After the Matt’s review on the situation of the customer service department at Datatronics, I will replace Matt by me and would like to suggest the below recommendations to the department. Before providing any case sheet in order to improve the customer service at Datatronics, first we need to have the following information about the department. Like how many customer service representatives are working. Then what

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  • Customer Service and Holiday Retreat

    analyse the data and material presented to make recommendations for changing the customer service processes and culture. Specifically, you are required to: • identify Brad’s major customers • prepare a customer service policy for Brad’s business • prepare a standard for handling complaints • prepare a work instruction for handling a complaint • give an example of how you would change an element of the customer service system in response to the complaint about the quality of the meals • outline

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  • CUSTOMER SERVICE PLAN SAMPLE

     [Insert Department Name] [Insert Department Logo] Customer Service Plan [Insert Date] This template includes directions and examples. Please remove all text in italics and replace with content for your Department’s customer service plan. Please note that the total length of your plan should be approximately ten pages. Executive Summary The Executive Summary should be 1-1.5 pages. In this section, provide an overview of the purpose of the document, that

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  • Improving Customer Service

    Running head: IMPROVING CUSTOMER SERVICE BAKER COLLEGE CENTER FOR GRADUATE STUDIES On-Line Masters of Business Administration Assignment for course: BUS 576 Training and Development Submitted to: April Flanagan Submitted by: Chieoma Shabazz Location of Course: On-Line Date of Course Meeting: December 11, 2006 Date of Submission: December 11, 2006 Title of Assignment: Improving Customer Service Certification of Authorship: I certify that I am the author of this paper and that any

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  • Customer Service Cases Essay

    What are the pros and cons from the customers’ perspective? 2. What expectations would you have as you went to shop at their store? Be specific — what would you expect it to like? 3. How can they best stick with their value proposition? What should they avoid? 4. Is customer service in such a low - cost operation less important than it would be in a full service retailer? Defend your answer. 5. How could Mac and Donnie best avoid customer turnoffs? Exceed customer expectation? Consider This Case

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  • Essay on Excellence in Customer Service

    exactly the range of goods or services the company provides, also be able to give advice or feedback from other customers. d) Staff attitude and behaviour expectations Customer service staff should behave in acceptable manners, always polite and happy to help. Positive attitude is important because influence on others. e) Timing Staff should be aware of timing which means don`t keep people waiting unnecessarily , arranging appointments or phone calls at customer convince and always call

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  • Customer Service Essay

    Listening to the Voice of the Customer and incorporating the customer's input is essential to obtain lifelong customers. The process is best started by bringing together a cross-functional team of managers who spend several days creating a set of matrices linking what internal management believes are customers' wants and needs to a set of product or service matrices which a company can then measure, track and control. As a result of these meetings, a list of customer needs is organized and prioritized

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  • Essay on Manners in Customer Service

    do run into the so-called rude customer. These people are upset mostly for two reasons. Either they had a bad shopping experience last time they were in the store, or they are just having a bad day. I have realized that both are things that I can't change. All I can do is help them. When trust is lost, it is much easier for many people to be rude. If there had to be a spot in the store to be dubbed the rudest area, it would ironically be the Customer Service desk. This is where people go

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  • Essay on Customer Service

    For example, advice on legal, safety, financial or medical issues must be precise. Customers ask staff for advice, to ensure they enjoy activities in safety and to the top. For example, a customer may ask: Ø the bank manager advice on loans Ø the waiter what’s good on a menu Ø the customer service advice on consumer protection All business organisations need to make certain their staff: Ø know enough about the area they work in to give good advice Ø are trained how to give it clearly and

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  • FedEx Service Magnagement and Customer Service Issue Essays

    FedEx’s reputation of excellent customer relationships and service is the fact that its customers can track almost every inch of their packages while on its way to the respective destination. This ability is stimulated by the directive by FedEx’s founder for all employees to treat every package or mail as the last one the company will ever handle. Consequently, customers have not only appreciated the reliability of the company but also recognized the excellent service to an extent they are willing

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  • Essay on Customer Service and Query

    Create a query for the Customer table that includes the Customer Number, Customer Name, Street, and City fields for all customers whose names begin with “T”. Save the query as Lab 2-1 Query 3. (See figure below) 5. Create a query for the Customer table that lists all cities in descending order. Each city should appear only once. Save the query as Lab 2-1 Query 4. (See figure below) 6. Create a query for the Customer table that prompts the user with the text Enter City to allow the user

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  • Thorpe Park's Customer Service Essay

    year (Increase sales) · Satisfy existing customer by providing quality service · Build on customer loyalty · Increase market share by gaining more customers · Enhance the image of Thorpe park Make more sales than the previous year (Increase sales) Excellent customer service encourages repeat sales and new customers, which means more sales for the business. As long as the costs involved in maintaining such a high standard of service are not greater, in the long run, than the revenue

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  • Ncfe Level 2 Customer Services

    Europe and Japan, these 3 head quarters hold the 3 Ping Factories based where golf clubs are made for all over the world. Customer service and Custom Fitting is a major part of the business. Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations. Please ensure you provide a

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  • Customer Participation in Service Delivery Essay

    accurate in high interaction service encounters in which customer participation plays a significant role in the quality and satisfaction that can be gained (Finch, 1995). This principle of simultaneity means a service organization cannot “store reserve” services to absorb fluctuations in demand (Fitzsimmons, 2004). Perishability is also related to an organizations inability to store services as once the opportunity to provide a service has passed, it cannot be recovered

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  • Innovative Widgets Customer Service Plan

    Innovative Widgets customer service plan Vision • This is a statement of how you envision customer services being delivered in the future In five years’ time, Innovative Widgets will be the leader in customer service satisfaction, providing timely, responsive service with integrity, simplicity and a passion for excellence, while meeting or exceeding the customer’s expectations. Mission statement • This defines what a company will do to achieve its vision. It may include the company’s

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  • Essay on Customer Service Level 2

    2. Identify a range of sources where a person can find information and advice on the customer service industry, occupations and career progression.  3. In your current organisation (or one that you are familiar with), what methods of learning are available to help with career progression? 4. In your current organisation (or one that you are familiar with), what is the procedure for accessing formal learning programmes? What is the procedure if an application

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  • Innovative Widgets- Customer Service Plan

    in Australia. Established in 1952, widgets are used as components for a wide variety of machinery, including domestic and industrial machinery. All our widgets are functional, well designed and manufactured to the his highest quality standards. Customers across Australia look to us to provide high quality products at competitive prices. This is a family owned company with the sons and daughters of the founder forming the board of directors. We operate from one main factory which include several

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  • Starbucks: Delivering Customer Service Essay

    allow Starbucks to deploy a suitable strategy (if at all) to capture new customers in existing and new markets. Starbucks has focused on various aspects in order to deliver excellent customer satisfaction. The key factor that they need to recognize is that they need to realize how they are serving their customer. Starbucks does have other factors that it ranks high in, but that is only part of the picture. Customer service is the key to Starbucks being recognized as the industry leader in gourmet

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  • Btec Lever 3 in Customer Service

    promoting products and/or services impact on customer service delivery Selling to consumers or other businesses, developing an effective sales strategy is the first step to persuading customers to part with their money. In particular, we need to identify which customers to focus the efforts on, the sales methods that will be use to reach them and how we will price the product or service. It is essential to plan carefully how to approach and make the pitch to customers. Careful preparation can help

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  • Essay on Usaa, Linking It and Customer Service

    longer in the service. The 1960’s are also when USAA started to expand its product line by starting to offer homeowners insurance and life insurance products. By 1977 USAA had reached $1 billion in assets, and had also started working in investments. Real transformation started to take place at USAA starting in the 90’s. In 1994 USAA was selected by Microsoft as a company to help test Windows 95 software. Then in 1995 USAA opened up its membership to allow all enlisted service members to join

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  • Customer Care Essay for Alpha Computer Services

    It is important that the staff identify if the customer has a special need so they can adapt the service technique, failure to do so may look ignorant to the customer. If dealing with a customer with a hearing impairment, staff should always face the customer when speaking, keep their normal speech speed and pattern and do not raise their voice. To attract the attention of the customer they should lightly tap them on the shoulder. Finally if communication is proving quite hard staff should write

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  • Literature Review on Customer Service Management on Emirates

    BUS 324 Services Marketing Group Assignment 2: Literature Review Emirates Airlines Done By: Sheela Mehta Date: 14/11/2012 Literature Review on Customer Service Management Introduction One among many of the definitions given to customer service by Jay Kandampully (2012) in his book “Service Management: A New Paradigm in Retailing” are “Customer Service is a series of activities designed to enhance the level of customer satisfaction- that is, the feeling that a product or

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  • The Negative Effects of Offshoring Customer Service Essay

    not have the customers to buy them A dissatisfied customer will give their business to someone else. A company has an obligation to inform their consumers if they engage in offshoring customer service. It would be up to the consumer if they would like to continue doing business with that company; therefore taking a chance on iffy customer service; or if they would spend an extra dollar or two on a product from a company who does not offshore their customer service. Ignoring customer satisfaction

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  • Essay about Evaluate and Report Customer Service

    very detailed procedures for serving customers, but the core issue to such procedure would be the mal practices by the employee. Many employee were giving their best customer service experience that could lead to such result of the survey. There could be many factors that affect such performance by the employee. It is crucial that we acknowledge this fact and make significant changes. Employee needs to be train consistently with the relevant customer service skills and needs to be motivated at such

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  • Innovative Widget Customer Service Plan Essay

    Table 1: Cap-Net Objectives and Outcomes DEVELOPMENT OBJECTIVE Sustainable management and development of water resources and improved access to basic water supply and sanitation services are benefiting the poor and contributing to improvement of livelihoods, environmental sustainability and reduced vulnerability to climate change IMMEDIATE OBJECTIVES To build capacity of institutions and individuals to manage, develop and use water resources sustainably, and to adapt to increasing climate variability

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  • Customer Satisfaction Analysis on Supershuttle Taxi Service, New York

    center operators and customer care staff. The transformations take places are combination of place and comfort transformations. The intended output is for the customers to arrive at the airport on time, safely and securely. After taking a holistic view of the systems, the company has to identify the competitive priorities factors in order to determine specific quality standards that are important to achieve customer satisfaction (Southern, 2001). The company can use the service quality framework (SERVQUAL/RATER)

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  • Essay on Can Systems Thinking Revolutionise Your Customer Service?

    Systems thinking enables people to view their organisations not only from a customers’ point of view, but from a broader perspective and focusing on the whole business as a system rather than paying attention only to its various parts or departments. It is a powerful approach to improving service or production, reducing failure and mistakes, and eliminating waste at every level of the organisation. Customers' view or opinion of a firm is formed by what happens at the point of transaction, how their

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  • Essay on Citi Bank N.a and Pay Link Service to Customer

    to prepare for the introduction of the European Union common currency (the euro) and the computer problem caused by the year 2000 date change, industry wide consolidation both within and across national borders continued to reshape the financial services landscape in late 1990s. At the same time efforts were going on in the United States and other countries to modernize laws governing the affiliation of banks with other financial institutions. In response to these pressures, consolidation within

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  • Chapter 8 Products, Services, and Brands: Building Customer Value

    off, demonstrate the pervasiveness of the Nike brand with a visit to www.nike.com. Here, you and the students can browse the company’s latest innovations in football, basketball and running gear, then check out Nike+ community. This section offers customers a range of social media tools to boost their personal fitness, talk with fellow sports enthusiasts, and best of all, to connect with the Nike brand on a new level. Challenge the students to articulate Nike’s branding strategy. Use the following questions

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  • Investigation of Online Service Quality of Hsbc, with Regard to Customer Satisfaction Case Study Based on Hsbc Bank (Uk)

    Investigation of online service quality of HSBC, with regard to customer satisfaction Case study based on HSBC Bank (UK) BY Nishar chozhivalappil 1092227422616 Dissertation submitted in fulfillment of the requirements for the degree in master of business administration at University of wales Student Name : Date : ------------------------------------------------- ABSTRACT The theoretical methodology adopted in this research study has been developed according to an existing methodology

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  • emergency department patient satisfaction: customer service training improves patient satisfaction and ratings of physician and nurse skill/practitioner response

    patient satisfaction: Customer service training improves patient satisfaction and ratings of physician and nurse skill / Practitioner response falseMayer, Thom A; Cates, Robert J; Mastorovich, Mary Jane Press the Escape key to close ; Royalty, Deborah L; et al.Journal of Healthcare Management43.5 (Sep/Oct 1998): 427-40; discussion 441-2. Abstract (summary) The full text may take 40-60 seconds to translate; larger documents may take longer. Cancel Customer service initiatives in healthcare

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  • Progress Report on My Execution of Duties in the Customer Service Department from 1 June -31 August, 2011

    cooperation. There is a lot of work in Customer service and it is absolutely impossible to work in isolation. A lot of consultations on issues have to take place and one need to work cooperatively with others in all levels to ensure provision of the best customer service to meet the variable needs and expectations of the broad range of customers that the bank is serving. Thirdly, I have learned the importance of time management. Most of the clerical work in Customer Service Department needs speed and accuracy

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  • Essay about Customer Service

    He was a leader because he challenged the status quo; he called for change, in this case, for justice for African-Americans. King promoted a better way, a new direction. He showed courage to stand up for what he believed in the face of real risks to his safety (http://nobelprize.org/nobel_prizes/peace/laureates/1964/king-bio.html). King was generally quiet. He listened while others argued, often angrily and at length, and then he would calmly sum up the debate and identify a way forward

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  • An Example of Email for Customer Service Essay

    b. Clarify these necessary details by presenting the information in a list of numbered steps. c. Move the sentence to the last paragraph for easy reader reference. d. End the sentence after the hyperlink; remaining instructions can be presented on the website. 3. Select a better option for presenting the negative information contained in this sentence: “If you have not installed your card by the expiration date, the installation program will be deleted from our system.” a. “Please install your

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  • Quality of Customer Service in Commercial and Accomodation Serctors.

    Flashy Flashers Inc. Introduction: A medium size firm; Flashy Flashers Inc., manufacture an assortment of automotive electrical components and supplies. It produces various auto parts stores who employs approximately 900 employees and 150 managerial and administrative personnel. Johnny Bennett is the founder and president of Flashy Flasher Inc, producing only cable assemblies in his garage that is how he initiated his company. With ambition, commitment and reliability in the quality of the product

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  • Assignment 3: Critique e-business operations from each of the following four perspectives: on-line payments, customer satisfaction, supply chain management, and advertising products/and services

    four perspectives: on-line payments, customer satisfaction, supply chain management, and advertising products/and services On-line shopping has continued to spike as more and more people turn to the convenience of the internet. Although it is convenient to shop from the privacy of your home, the perspective of on-line payment does present some challenges. Both the customer and the vendor are concerned about security measures. Customers are worried that their credit card information

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  • Marketing and Customer

    is more than just “telling and selling.” Marketing is managing profitable customer relationships. The twofold goal of marketing is to attract new customers by promising superior value and to keep and grow current customers by delivering satisfaction. Hence, marketing is defined as the process by which companies create value for customers and build strong customer relationships in order to capture value from customers in return. Today, marketing must be understood not in the old sense of making

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  • Quality in Services

    What is Quality? "The totality of features and( characteristics of a product or service that bear on its ability to satisfy stated or implied needs." -Kotler “Quality must provide goods and( services that completely satisfy the needs of both internal and external customers. Quality serves as the "bridge" between the producer of goods or services and its customer.” -Johnson & Weinstein “Quality is( consistent conformance to customer’s expectations.” –Stack et al ( “Quality is a predictable

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  • The Service Concept

    Introduction The service concept is critical and central in managing service operations. It has become increasing important in defining what the corporations are selling and the customer buying or using. It can be used to design and improve the services. “The service concept is something that is more emotional than a business model, deeper than a brand, more complex than a good idea and customers and creates a business advantage.” (Johnston.R and Clark.G, 2008) The selected service organisation is

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  • Customer Relationship Management Essay

    with C selective customers [italics added] to create superior value for the company and the customer” (p. 6). Sin et al. (2005) define CRM as “a comprehensive strategy and process that enables an organization to identify, acquire, retain, and nurture profitable customers [italics added] by building and maintaining long-term relationships with them” (p. 1266). Payne (2000) asserts that CRM is concerned with “the creation, development and enhancement of individualized customer relationships with

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  • Essay Measuring Customer Satisfaction

    relationships with your customers. Focus groups is a form of qualitative research in which a group of people are asked about their perceptions, opinions, beliefs, and attitudes towards a product, service, concept, advertisement, idea, or packaging. Questions are asked in an interactive group setting where participants are free to talk with other group members. Complaints Analysis Customers are essential in business and keeping customers satisfied is a goal of every company. But customer complaints are

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  • Customer Relationship Management Essay

    Incase customer does not want the same, collect the purchase unbilled for from the customer and regret inconvenience caused.  Misbehavior. If customer is found misbehaving/drunk/ an aggravated situation is created the Franchisee/CSS should immediately intervene and ensure hat the customer is assisted and later the accident/incident logbook should be updated.  RULES  Approach a customer only if the Franchisee/CSS is completely sure and witness to the customer behavior.  Customer should never

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  • Service Quality: the Future of the Services Industry Essay

    what is being provided or the outcome of the service, for example the food received in a restaurant or the mobile phone received from a telecommunications subsidiary, whereas functional quality refers to how the service is provided or the process of service delivery for example how the food was ordered and the demeanor of the waiter. When customers are assessing goods they only evaluate the technical aspects of the product however when they assess services they are evaluating both the technical and

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  • Customer Benefit Package

    LensCrafters Company started in 1983 a process of having eyeglasses made with an hour. Show great customer service with doctors, laboratory technician and eyeglass frames in store locations. In this case study characteristics of LensCrafters will be reviewed on many levels. The topics of chose range from Customer Benefit Package (CBP), strategy and competitive priorities, service delivery system design, and service encounter design. In the readings below, the write has developed an analogy on LensCrafters

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