Customer Service Essay

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  • Customer Satisfaction In Customer Service

    only satisfy your customers’ need, but also meet much higher expectations than your competition. You can separate yourself from the pack and become sought after by creating these expectations yourself. Higher expectations must be met by the product and all phases of customer service and contact after the purchase. We’ve all read about companies who’ve suffered hiccups in product quality or service. Some have survived; some have not. The essence of commerce is customer satisfaction. Satisfaction drives purchases and defines long-term business relationships. Not only does satisfaction surround the purchase, it follows it as well. To achieve high levels of satisfaction, not only must your company create outstanding value, but also must sustain the value customers seek following the purchase. In order to satisfy customer needs and meet their expectations the firm must capture the mind and heart of the customer. In more scientific terms, these are described as a combination of cognitive and affective processes. At the cognitive stage, the customer’s mind gathers, integrates, and reacts to all information related to each experience. This is the processing stage. We stimulate the customer’s recollection of prior experience and combine it with additional external stimuli through advertising and other educational media to create a learned expectation of the product. This is a more thoughtful stage in the customer experience. The affective process provokes the customers “gut” reaction…

    Words: 763 - Pages: 4
  • Measurements Of Service Customer Service

    successful in defining quality. These objectives consist of the identification of the customer and the identification of the service manor that needs to be used. Stamatis (1996) rightly explores how this could vary depending on the size and nature of the business, as the objectives for successful quality service will vary from business to business. Service manor can be split into three main categories - providing helpfulness, kindness and patience. Although there should be a combination of all…

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  • Customers Service Standards And Strategies Of Customer Service

    1.0 INTRODUCTION Customers are demanding more and more awareness for higher levels of service expectations in recent years than ever before. They know what it takes to receive quality customer service and therefore expect more from the organizations in which they interact with. In addition, businesses are finding that customers ' expectations play a critical role in the overall success of their organization (Bell & Zemke, 1988). Thus, it was not surprising when EE, which customers perceived…

    Words: 730 - Pages: 3
  • The Objectives Of Customer Service Training For Customer Service

    will have been trained in providing and ensure customer support to staff as well as customer. The CSS will also be trained in meeting and greeting department, customer on the phone. The CSS will be trained in customer support, monitor staff, respect, tact, and desire to meet their needs. Final, the CSS will be trained to provide customer service so continuing treatment continual treatment to customers. KSA created the position CSS after analyzing the Departments (irevealed that the barriers…

    Words: 796 - Pages: 4
  • Service And Satisfaction: The Importance Of A Customer Service

    Customer satisfaction “A statistic says people will share a positive experience with an average of five people and will share a bad experience with an average of nine people.” Many of us have told our friends and love ones about places to try and why to try them and told even more people places to avoid because we do not want them to experience what we have. The employee and customer interaction determines if a customer will return and if they return if they are going to bring more people or…

    Words: 777 - Pages: 4
  • The Restaurant And Customer Service

    new businesses start up. Our internal customers will just be Matt, Joey, and Amber. There needs to be a good work relationship and respect for co-workers to be able to have a work environment that functions properly. Without that we will not be able to give the best customer service possible. Also, the co-workers all need to have the same values for the business in order to make the external customers’ experiences the best. Our external customers are the people who come to the bar to enjoy…

    Words: 1346 - Pages: 6
  • Customer Service Policies

    To meet the required expectation and demand of the customer within any given business, a level of service needs to be met and adhered to. As a consequence, the level to which this is successfully achieved reflects either a good or bad customer service. In order to establish how well a customer’s satisfaction has been addressed, through either a product or service, policies can be implemented to help identify to both customer and staff alike what to expect. “Customer service procedures are the…

    Words: 767 - Pages: 4
  • Customer Service Challenges

    PROGRESS REPORT ON MY EXECUTION OF DUTIES IN THE CUSTOMER SERVICE DEPARTMENT FROM 1 JUNE -31 AUGUST, 2011 SUBMITTED BY Sekelagha mkangama SEPTEMBER, 2011 1.0 INTRODUCTION This report gives an account of the progress that I have made in execution of duties in my assignment in the Customer Service Department during the first three months that I have covered in my position as a management trainee, effective 1st June, 2011. The report starts by giving a brief background of the branch…

    Words: 1247 - Pages: 5
  • Challenges Of Customer Service

    insulted by a customer service agent? You are probably wondering whether that is even possible. Well, it does happen. Customers care agent may be jolly and friendly over the phone, and when you pay them a visit in their offices, they are probably the most pleasant people that you have ever met. They also suffer burnouts like everyone and get stressed by everyday issues too. However, as an entrepreneur you would not want your customers being harassed by your customer service agents. As…

    Words: 1086 - Pages:
  • The Role Of Customer Service Reps

    Customer service reps are the liaison between a company or organization and its customer base. They provide support to customers and clients of organizations across many public and private industries. In most cases, support is delivered in person, or via phone, email, live chat, social media, or some combination of those. Depending on the position, customer service reps may need highly specialized knowledge related to the industry or company. However, these jobs are often well-suited to…

    Words: 707 - Pages: 3
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