Service

Supporting customer service policy and procedure 1. Purpose 1.1 To develop strategies to improve the way we provide customer service and identify and meet our customer’s needs. Ensure that the management of customer contact is carried out consistently fairly and transparently in accordance with Australian Hardware. 2. Background 2.1Australian Hardware is headquartering in Sydney, NSW. The business owns and operates 138 stores throughout Australia. Australian Hardware supplies hardware and…

Being a customer service representative, my responsibilities involve ensuring that the best services are provided to the customers at Gander Mountain. In this regard, the most important duty that I have to perform is that the customers are happy with the services provided to them and are equally accommodated for the investment they make for the products offered to them. The role that I play for taking forward Gander Mountain’s strategy is to first learn about the products that the company…

E-Customer Service Unit 8, Lesson 1: Go the Extra Mile, Get the Extra Dollar 66.00— Explain the role of quality, warranties and guarantees, and e-commerce usability in customer satisfaction 66.04—Describe the influence of culture on consumer behavior. 66.01—Explain the role of quality, warranties and guarantees, and e-commerce usability in customer satisfaction 66.02—Explain the correlation between customer retention and acquisition costs. Lesson Intro Reading 8.1: Online customer service…

United Parcel Services (UPS) started out in 1907 by two friends with $100 and a bicycle and by 2013, the company was worth over $50 billion and delivering 3.8 billion packages annually. (Hiskey) UPS has always been at the forefront of technology, from their early adoption of autos to the well-established trend of being an innovator in electronic tracking systems. (Hiskey) One of the many innovations brought to the parcel industry by UPS involved the evolution and the movement of the computer out…

 How to investigate the customer dissatisfaction: We try to deal with complaints in a way that is fair, reasonable and timely. Where possible, we give the supplier an opportunity to resolve the matter directly with the customer. Each complaint is assessed individually, but the following points outline our general approach to complaint-handling: • If customers haven’t contacted their supplier about the problem, we will put them in touch with the company • Where appropriate we may refer their…

Liberty Tax Service first opened its doors in Canada in year 1997 and then expanded its services by opening five new locations in the U.S in 1998. The founder is CEO John Hewitt who was also the regional director for H&R Block. There are currently 4300 Liberty Tax Services locations in the U.S and Canada. Services include preparing and filing tax forms needed for individuals and small businesses to file their taxes. Examples of services provided is having the customer first fell out a…

& Evans, 2002). On the other hand, a sales representative needs to base actions on a strategy that has been established for that account (Schultz, & Evans, 2002). In Essence, The Universal Fleet Service (UFS), is a company that provides maintenance, mechanical repair services, and body repair services to organizations that maintain fleets of large vehicles (Martocchio,…

research and other information collection techniques. New World is a New Zealand full-service supermarket chain. Each store is independently owned, operated and full-service supermarket brand of Foodstuffs. New World traditionally advertises with a circular, delivered weekly to mailboxes and containing discounts and specials. A. New World is trying tremendously hard to improved client and customer services better than recent supermarkets. As we know, New World have clients and customers from…

Nancy Magallon Course: Customer Service Date:9/7/15 Company Profile Part II: Amazon offers a range of products and service through its website.The company offers programs that enable the seller to sell their products and fulfill orders through the website and the seller website.Amazon launched on the web in 1995.There consider a innovator in online retailing.In 1997 the company goes public and becomes the first retailer to…

strategy development etc. The chart is a graphical tool to plot the products and services of a company to help make strategic business decisions. The y-axis of the graph represents the market growth rate while the x-axis represents the market share. The components of the matrix The chart or the graph has 4 categories: 1. The Cash Cows: It indicates a large share of the market by the company or its particular product or service in a slow growing market. This indicates that the investments needed…