Service

AC1.1 Explain the value of customer service as a competitive tool. Customer service is very important as it contributes to a business’s competitive position. Customers of several businesses have choices regarding the services or products that they use and who supplies them. Quite often the technical features and cost of the product or service offered are almost identical. In this case, the quality of the customer service offered alongside the product or service makes a large difference to which…

United Parcel Service(UPS), the world’s largest ground and air package-delivery company and a provider of supply chain management solutions. It delivers nearly 16.3 million packages and documents every day in the United States and more than 220 other countries. UPS spends more than $1 billion each year to maintain a high level of customer service while keeping costs low and streamlining its overall operations. (Laudon,2016) The growth strategy at UPS emphasis on entering into new markets and…

increasingly improve their customer service in their reverse logistics management. More importantly, consumers just want their voice heard and someone to actually do something about their complaints. Truly, customer service in reverse logistic has meet or exceed customer expectations. A company goal is to use customer service to keep consumers gratified with their products, before, during, and after the first delivery. Furthermore, these characteristics of good customer service in reverse…

4.1.1 Empowering service users and equality Based on the theories of neo-classical economics, Greener (2008) proposes two main types of benefits of the promotion of markets in welfare service delivery: empowering purchasing power of service users, and improving competition and efficiency of providers. These benefits of marketisation represent in the field of care for older people. The market provision empowers service users to ‘exercise consumer sovereignty’ (Greener, 2008) through greater…

• SUMMARIZE/SYNTHESIZE One of the important learnings for me from this course has been to question my role in service learning and at the place where I volunteer. The first few themes for this quarter talked about the motivations for service and self-awareness of our social location. Especially, the reading by Johnson, motivates me to think about the privileges and power that I have over the other people, and how I could use that privilege to help people. I would say, before these readings, I…

According to the above description, John Shurtman, the founder of United Fleet Services, seeks a sales representative who will primarily be responsible for recruiting new customers, establishing relationships with prospective customers, and developing better professional relationships with current clients. In addition, the position will require partnering with service advisors to understand each client’s service history. Based on the information provided, it seems that the bulk of the sales…

This essay focuses on the growth of a company. It will examine the case study of “Davis Service Group” a once conglomerate which decided to focus on the textile maintenance services group of companies in the UK and Europe market to grow its business (Davis Case Study, n.d.). For any level of growth to occur businesses and their staff must be willing to embrace change. In the case of international expansion, the market must first ensure that its home base operations are strong enough and that…

Internet Service “Technology is defined as the branch of knowledge that deals with the creation and use of technical means and their interrelation with life, society, and the environment, drawing upon such subjects as industrial arts, engineering, applied science, and pure science” (Dictionary.com). Now a days, technology is one of the most important parts of life, for survival. It helps people to perform their work and do everyday activities in an easy way. Moreover, it utilizes resources in a…

motivated Customer Service Representative Professional with over 10 years’ experience. Possesses excellent customer service organizational and communication skills, strong work ethic and a creative approach. Problem solver & attention to detail Excellent time management skills Responsible, reliable & friendly Dependable & results-oriented Dedicated team player Highly organized & professional Professional Experience TRISTAR Insurance Group – Long Beach, CA Customer Service/Receptionist…

Public service announcements (PSAs) are a vital tool to disseminate information to the general public on critical issues. PSAs are generally provided by non-profit organizations and are used for mass media outlets. The benefit of using PSAs is their ability to efficiently and repeatedly penetrate a large target audience (Bator & Cialdini, 2000). But, however enticing the promise of a great return on investment may be, there are always challenges with measuring a PSAs efficacy. This review…