Unit 4 P4 Customer Service

 How to investigate the customer dissatisfaction:
We try to deal with complaints in a way that is fair, reasonable and timely. Where possible, we give the supplier an opportunity to resolve the matter directly with the customer.
Each complaint is assessed individually, but the following points outline our general approach to complaint-handling:
• If customers haven’t contacted their supplier about the problem, we will put them in touch with the company
• Where appropriate we may refer their complaint to the company’s specialist dispute resolution team
• If customer’s complaint is made on-line, by email or by letter and the nature of the complaint is clear, where appropriate we may refer it to specialist dispute resolution team at their supplier and ask them to contact them to see if they can resolve the matter with customers directly …show more content…
 Reasons the driver is not performing to the expected company level:
• Misspelled, incomplete or out dated address – when the courier driver tries to deliver the package to an address which is difficult to find, a new attempt of delivery will not be made unless the customer gives all the necessary and correct details. Remember to check the confirmation e-mail where all the details of the order are usually