NAME; KEDIBONE MOREKU
CTH NUMBER; 75617
TITTLE OF THE ASSIGNMENT; AN INVERSTIGATION RELATED TO TOMJACHU BUSH LODGE
UNIT TITTLE CUSTOMER SERVICES FOR HOSPITALITY AND TOURISM ASSIGNMENT
Task1
Tomjachu Bush Lodge
Introduction
Tomjachu is a four star private estate, warm friendly welcome and is AA highly recommended, privately owned hotel. Within 14 km from Nelspruit, set in a comfortable and relaxing private park within the Crocodile Valley Nature, Tomjachu Bush Lodge offers a variety of self-catering accommodation and each unit comes with a private swimming pool. All units are African inspired decoration and have a seating and dining area. Most units have fully equipped kitchen and some rooms offer a view of Bekker Mountain. It is stated upon even by locals as being one of …show more content…
Customer comments and complaints given to a company are an important resource for improving and talking the needs and wants of the customer. The information is got through feedback box, online web-site, emails, letters, or phone calls from the customer to the company.
At Tomjachu Bush Lodge they have a feedback box at the reception where their customers can write their complains on, for example about their food, rooms or being rude to customers.
Customer also use e-mails to contact or comment about their customer services and how they should treat them and also how they can improve their customer services.
Customers can also go to the front desk to provide feedback. The people who work at the front desk are always ready to answer customer questions if they ask and also to listen to customer feedbacks because listening it build stronger relationship.
Customers can also access Tomjachu Bush Lodges web-site to write their review about the services they received in their
CTH NUMBER; 75617
TITTLE OF THE ASSIGNMENT; AN INVERSTIGATION RELATED TO TOMJACHU BUSH LODGE
UNIT TITTLE CUSTOMER SERVICES FOR HOSPITALITY AND TOURISM ASSIGNMENT
Task1
Tomjachu Bush Lodge
Introduction
Tomjachu is a four star private estate, warm friendly welcome and is AA highly recommended, privately owned hotel. Within 14 km from Nelspruit, set in a comfortable and relaxing private park within the Crocodile Valley Nature, Tomjachu Bush Lodge offers a variety of self-catering accommodation and each unit comes with a private swimming pool. All units are African inspired decoration and have a seating and dining area. Most units have fully equipped kitchen and some rooms offer a view of Bekker Mountain. It is stated upon even by locals as being one of …show more content…
Customer comments and complaints given to a company are an important resource for improving and talking the needs and wants of the customer. The information is got through feedback box, online web-site, emails, letters, or phone calls from the customer to the company.
At Tomjachu Bush Lodge they have a feedback box at the reception where their customers can write their complains on, for example about their food, rooms or being rude to customers.
Customer also use e-mails to contact or comment about their customer services and how they should treat them and also how they can improve their customer services.
Customers can also go to the front desk to provide feedback. The people who work at the front desk are always ready to answer customer questions if they ask and also to listen to customer feedbacks because listening it build stronger relationship.
Customers can also access Tomjachu Bush Lodges web-site to write their review about the services they received in their