The Ritz Carlton Hotel Company
Part A Research Question
2. How does the Ritz Carlton create “ladies & Gentlemen” in only 7 days?
Service Operations Management (HTM 494)
Ms. Paola Ossola
Table of Contents
Part A:“Ladies & Gentlemen” in 7 days 3-6
About “Ladies & Gentlemen” 3
How “Ladies & Gentlemen” runs? 4
Training and Daily line-up 4
Empowerment & improvement 5
Information Support 6
Reward and Recognition. 6
Parrt B: Lengthen 7 Day Countdown or not? 7-9
YES! Why & How? 7
Minor SWOT 8-9
Reference list 10-11
Part A: How does The Ritz Carlton create “Ladies & Gentlemen” in only 7 days?
About “Ladies & Gentlemen”…
1. The International hotel market
1.1 What is Internationalisation?
Internationalization is going something overseas on a continual basis. dunning & McQueen (1982) defined internationalisation as
“Internationalisation is taken to mean any form of transaction by an enterprise outside its national boundaries, in which assets, rights or goods are transferred and there is some continuing de facto control over the use of these and, or complementary indigenous resources.”
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