Ritz Carlton Hotel Company Case Study

Mid-term Assignment
The Ritz Carlton Hotel Company

Part A Research Question
2. How does the Ritz Carlton create “ladies & Gentlemen” in only 7 days?

Subject Name
Service Operations Management (HTM 494)

Work Count
1350-1650

Instructor:
Ms. Paola Ossola

Table of Contents

Part A:“Ladies & Gentlemen” in 7 days 3-6
About “Ladies & Gentlemen” 3
How “Ladies & Gentlemen” runs? 4
 Training and Daily line-up 4
 Communication 5
 Empowerment & improvement 5
 Information Support 6
 Reward and Recognition. 6
Conclusion 6
Parrt B: Lengthen 7 Day Countdown or not? 7-9
YES! Why & How? 7
Minor SWOT 8-9
Conclusion 9
Reference list 10-11

Part A: How does The Ritz Carlton create “Ladies & Gentlemen” in only 7 days?

About “Ladies & Gentlemen” …show more content…
A longer employee engagement would also mean further decrease in the annual turnover which stood at 18% (Business Strategy Blog). For not just Ritz Carlton Hotel itself, it can also help meeting the expectation of the partnership companies for presenting their products and service. This could bring up their satisfaction and create more cooperated opportunities (Reiss, R). After analyzing different materials about Ritz Carlton Hotel, basically it does not need very big changes instead of lengthen the time period because it has a very good core and system to ensure its employees to commit the standard level of service. So that I believe to lengthen the time period is to bring up more of its employees to produce better productivity and the excellence of service (guest satisfaction)
Minor SWOT for the Ritz Carlton
Below is the minor SWOT for the Ritz Carlton and I think Mr. McBride should consider about before going on to lengthen the 7day countdown because once it is changed to 14 days for example, the cost will be increased significantly.
Strength
 Long experience;
 Gold standards;
 7 days countdown …show more content…
(n.d.). Retrieved February 10, 2015, from http://www.academia.edu/9400444/Ritz_Carlton_SCM

Ritz Carlton Restaurant Revamp. (n.d.). Retrieved February 10, 2015, from http://www.hotelfandb.com/biol/may-jun2014-ritz-carlton-restaurant-revamp.asp

The ritz carlton por Ernestoreyesr. (n.d.). Retrieved February 10, 2015, from http://www.buenastareas.com/ensayos/The-Ritz-Carlton/3105550.html

The Ritz-Charlton Hotel by Bgflower. (n.d.). Retrieved February 10, 2015, from http://www.studymode.com/essays/The-Ritz-Charlton-Hotel-150382.html
Reiss, R. (n.d.). How Ritz-Carlton Stays At The Top. Retrieved February 10, 2015, from http://www.forbes.com/2009/10/30/simon-cooper-ritz-leadership-ceonetwork-hotels.html

The Ritz-Carlton Hotel Company - Course note - Fonta. (n.d.). Retrieved February 10, 2015, from https://www.essaysforstudent.com/Business/The-Ritz-Carlton-Hotel-Company/55258.html

The Ritz-Carlton Residences | L.A. LIVE. (n.d.). Retrieved February 10, 2015, from http://www.lalive.com/concierge/detail/the-ritz-carlton-residences

The Ritz Carlton Business Case. (n.d.). Retrieved February 10, 2015, from