Four Seasons Performance Management
Lack of accountability: Since people don’t like confrontational conversation’s or situation’s managers don’t take responsibility of their decisions. For any difficult decisions it will be referred to the boss.
a. At Four seasons HR is a facilitator of these critical conversations with the general managers actually being responsible and conducting it.
3. Experience to believe it: French people need to have experiences to accept and follow any rules.
a. This is one of the key challenges for the company’s HRM practices of the Golden Rule. Le Calvez openly talked about his willingness to respect the 35-hour workweek. It is very unlike for Four seas to have confrontational relationship with labor unions. Thus to transcend the Four seasons philosophy he organized tours of the property for them to feel welcomed.
4. Hierarchal Society: People accept power in the hands of few and will accept the inequalities within the society.
a. For Four seasons an employee will not wait for instructions from supervisor to provide exceptional service in The United States as compared to an employee in France. Thus Four season managers have to invest more time in training employees in France in order to provide superior, personalized customer