* A correct and appropriate description is given of two or more issue that will influence the choice of leadership styles or behaviours in workplace situations although the description may be limited and the links to workplace situations may be more understood than clear (criteria for a pass on this question)
2.1 Assess own leadership behaviours and potential in the situation of a particular leadership model and own organisation’s working practice and culture using feedback from others (State your findings below) (28 marks)
As a leader you think of someone who possesses a number of qualities, enthusiasm, good judgment, intelligent, a people person and a great speaker.
Over the past few years working as a Team Leader and HR, I …show more content…
I arranged a group of 4 staff, briefed and directed them on the health and safety issue with the fridge and water on the shop floor and the possible consequences it could have to the store and customers. I made the decision to empty the fridge. The main concern is that the water is cleaned and the stock moved out of the broken fridge before it drops below 3 degrees and is too cool to sell to customers, the advantage being that this stock can then be returned once the fridge has been fixed by the engineer and it does no cause too much disturbance to customers.
Joe ask if she would like her to call the engineer, as a supervisor I know she is capable of calling the service desk, give them all the details and request an engineer to come and fix the fridge. Rich, to mop up the water and put down wet mats to prevent further hazard of the water. Bill and Sam are to collect the trays to remove the fridge stock and take it to the backup fridge in the warehouse as this will involve manual lifting and are quite capable of lifting the heavy trays.
Overall the team worked together, the task of emptying the fridge was achieved, and no disruption to the customers and no stock were lost. The engineer came out 2 hours later to fix the fridge. Thanking the staff they continued with their own jobs.
.
I motivate the team keeping them happy by providing what they need in terms of training and support with positive messages
2.1 Assess own leadership behaviours and potential in the situation of a particular leadership model and own organisation’s working practice and culture using feedback from others (State your findings below) (28 marks)
As a leader you think of someone who possesses a number of qualities, enthusiasm, good judgment, intelligent, a people person and a great speaker.
Over the past few years working as a Team Leader and HR, I …show more content…
I arranged a group of 4 staff, briefed and directed them on the health and safety issue with the fridge and water on the shop floor and the possible consequences it could have to the store and customers. I made the decision to empty the fridge. The main concern is that the water is cleaned and the stock moved out of the broken fridge before it drops below 3 degrees and is too cool to sell to customers, the advantage being that this stock can then be returned once the fridge has been fixed by the engineer and it does no cause too much disturbance to customers.
Joe ask if she would like her to call the engineer, as a supervisor I know she is capable of calling the service desk, give them all the details and request an engineer to come and fix the fridge. Rich, to mop up the water and put down wet mats to prevent further hazard of the water. Bill and Sam are to collect the trays to remove the fridge stock and take it to the backup fridge in the warehouse as this will involve manual lifting and are quite capable of lifting the heavy trays.
Overall the team worked together, the task of emptying the fridge was achieved, and no disruption to the customers and no stock were lost. The engineer came out 2 hours later to fix the fridge. Thanking the staff they continued with their own jobs.
.
I motivate the team keeping them happy by providing what they need in terms of training and support with positive messages