Dave Ulrich can’t take just one best practice in order to transform HR. You need to have a global overview on the system in order to implement an HR transformation. Ulrich, states no two HR business models should ever look alike. According to Ulrich, there is four phases in a successful HR transformation: Why? Why are you doing an HR transformation? To better respond to a business context (political, social, economic, demographic, with specific stakeholders)
So what? What do you get if you do an HR transformation? It defines the outcomes or benefits of an HR transformation i.e. company’s capabilities.
How? How do you do an HR transformation? How do you change the HR department (structure, strategy)? How can HR department implement a set of HR practices (people, performance management system, organizational design)? It is a team work between HR department, practices and people.
Who? Who does it? Who have the responsibilities? Line managers, HR professionals, employees, consultants, advisors.
Ulrich’s first two steps