I chose to write my paper on S. Truett Cathy, because as you will see, he is one of the great pioneers of the hospitality, and foodservice, industry. From a very young age, Samuel Truett Cathy (“Truett”) realized that providing excellent customer service was the heart and soul of any good business model. He set out to accomplish his goals, and with some ups and downs along the way, built the second-largest quick-service chicken restaurant chain in the United States. S. Truett Cathy is an gifted businessman, author, Presidential Volunteer Service Award winner, and philanthropist; he also embodies the very meaning of exceeding guest expectations.
Samuel Truett Cathy grew up poor in Eatonton, Georgia, a city that at the time of his birth, had
Samuel Truett Cathy grew up poor in Eatonton, Georgia, a city that at the time of his birth, had