Hospitality

What erroneous assumptions might the Gleason’s have made about the similarities and differences between being landlords of a four-unit apartment building and being hotel operators? The Gleason’s might have made many assumptions that operating a hotel and a four-unit apartment have a lot in common. They most likely believed that operating a hotel would be just like operating their small scale apartment complex. In both cases, they are in charge of looking over the sheltering of random people.…

Compared to their competitors, The Ritz-Carlton goes above and beyond to provide both a personal and functional service. While some hotels focus on customer service, The Ritz-Carlton is “customer obsessed” (Kotler, Keller 411). This is just one of the reasons why The Ritz-Carlton has become an extremely successful company. This company has created a distinct plan to satisfy their customer needs; this is through providing an emotional and memorable experience for each customer. One reason why…

ISSUES : PLANNED CORE COMPENTENCIES AND PLANNED COMPETITIVE ADVANTAGE 1.1 PLANNED CORE COMPENTENCIES Core competencies are a skill or advancement that creates certain customer value. For instances, core competency of Tanjong Jara Resort is the environment and the design of the hotel itself. The accommodation design was inspired by the majestic 17th century Malay places. Tanjong Jara Resort offers an experienced of the region’s spirit and its rich natural heritage. With the concept of…

Summarize the relevant background information from the case. Company recognition and customer service awards are great evidence of success in quality. With the vision of “inspiring life’s most meaningful journeys”, Ritz-Carlton is recognized as one of the most prestigious hotels and resorts in the world (Marriott, 2016). As the first and only hotel company to win the Malcolm Baldrige National Quality Award, Ritz-Carlton employees take pride in their renowned customer service skills. This…

The Oberoi group was founded by late Rai Bahadur Mohan Singh in 1934. The first Oberoi Hotel came into existence by converting Maharaja’s palace in Srinagar and converted it into “The Oberoi Palace Hotel”. Since then the Oberoi Hotel chain is growing, marking a luxurious mark at each step. Product The Oberoi Palace Hotel in Srinagar, Kashmir was introduced by leasing Maharaja’s palace and converting it into a hotel in 1956. After that the company started its flight services in 1957. The first…

Purpose and Rationale Resort is refer to full service accommodation located in a more natural, relaxed environment, with reception and guest rooms generally offering private facilities with an onsite restaurant, room and bar service available. Additional recreation facilities and tour services are expected (Department of Tourism). A Resort and Hotel are one of the common industries that require booking reservations for their facilities or amenities to their guest. They are also considered in…

Section 2: Business Concept This chapter outlines the new cross media platform Big Brother Yacht by describing different media platforms, international territories for commercialisation, types of merchandise, financing methods and a similar cross media concept. Big Brother Yacht Big Brother Yacht will be the new spinoff of the original Big Brother format, with multiple similar aspects of the original Big Brother TV format. However, Big Brother Yacht will be set on a yacht (instead of in villa)…

Task 2: Historic buildings like Westminster palace and their effect on strategic tourism A: History of Westminster palace and it’s social and economic effects In the UK, key focus of the tourism is on the heritage. Heritage sites in UK attract the tourists all over the world. Historic sites in the UK like Westminster palace needed to be repaired and conserved from time to time. Therefore, there are various regulations are in existence for protecting the cultural heritage sites (Timothy, 2011).…

The specific system use in housekeeping department is property management system (PMS). PMS is a system or online program that manages the operating activities in the hotel and also monitors the relationship between the guest and services. PMS will increase the efficiency of the hotel and maintain the high quality standards of the hotel (Rajput, 2013, p. 1). PMS can bring a lot of benefit to the hotel such as to help the hotel lower the expenses, increase the revenue and provide high quality…

Recommendation 1 : The New Gold Standard mission takes on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. This can be achieved from the below :- • Understanding the ever-evolving needs of customers • Empowering employees by treating them with the utmost respect • Anticipating customers' unexpressed needs and concerns • Developing and conducting an unsurpassed training regimen Recommendation 2 The Ritz-Carlton Leadership Center delivers award-winning services that allow…