Case Study Of The Ritz-Carlton Leadership Center

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Recommendation 1 : The New Gold Standard mission takes on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. This can be achieved from the below :-
• Understanding the ever-evolving needs of customers
• Empowering employees by treating them with the utmost respect
• Anticipating customers' unexpressed needs and concerns
• Developing and conducting an unsurpassed training regimen

Recommendation 2 The Ritz-Carlton Leadership Center delivers award-winning services that allow organizations to innovate their culture, improve employee engagement and develop exemplary customer service environments that create significant competitive advantage.
The Ritz-Carlton Leadership Center engages in four main service delivery lines:

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In addition, posters of the Motto, Credo and Employee Promise can be found at every Ritz-Carlton hotel. New employees at The Ritz-Carlton learn about the mission, vision and values throughout orientation. They are given Credo cards on the first day and are asked to memorize the Credo. On the third day of orientation, new employees are asked to recite the Credo in front of the group. Two Service Values at The Ritz-Carlton that foster a collaborative atmosphere are: “I am involved in the planning of the work that affects me” and “I create a work environment of teamwork and lateral service so that the needs of our guests and each other are met.” The Service Values at The Ritz-Carlton establish accountability because they all start with “I.” The Service Values carefully and concisely spell out each person’s role in enlivening and living the culture of The Ritz-Carlton. The Ritz-Carlton not only measures employee engagement, but also conducts follow-up meetings to ensure that any shortcomings are being addressed. When employees see that their feedback results in improvements, they feel valued. This makes employees more vested in the organization and more committed to upholding the culture. One of the primary ways that The

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