Hospitality

Odysseus meets King Alcinous and is immediately welcomed by his hospitality by welcoming him into his home, creating a feast for him, and giving him a boat to return home, and Argos like a few of his servants display loyalty by sticking with him even though the suitors knew it may result in death and the servants have not seen him in over a decade. In ancient Greek times certain traits such as hospitality was highly valued, these were displayed when King Alcinous welcomed Odysseus into his…

The globalization of the hospitality industry presents challenges for the quality and effectiveness of HRM within the international context. One challenge is the numbers of outlets needed to open with strict quotas on the employment aboard. Besides, cultural issues, national characteristics and regulations need to be considered, like attitude towards time. Employers need to understand the salary and benefit expected by international personnel to fight with challenges like low pay, long working…

Most hospitality industry observers and practitioners agree that frontline employees who are satisfied with and committed to their jobs share the firm’s customer-oriented values, exhibit low levels of role stress, and deliver the highest level of service quality (Singh, 2000). This is particularly relevant in the hospitality industry because employees have the greatest amount of direct customer contact. Heskett, et al. (1994) indicated that customers will be satisfied if employees are satisfied.…

Abstract: Several elements could affect human performance in hospitality organizations; one of these elements is empowerment. Empowerment is the process of enabling employees in many forms and ways including delegating, training and development, job rotation, and fair promotion opportunities. Hospitality organizations need to empower their employees to go extra miles to meet customer expectations. Using data gathered form front office employees in three-star and five-star hotels, this study…

Another report carried out by People 1st, have identified that the hospitality industry is over reliant on a young workforce. 34% of the workforce are under the age of 25, meaning that it is three times the number of young people working across the whole economy (12%). Breaking down the 34%, it is clear that large proportion…

Also, they demonstrate the standard by which we should respect and value our fellow man. In reflecting upon the different Hallmarks we have studied in this course, I would have to count Humility and Hospitality as those that resonate the most with me at my current stage in life. Humility & Hospitality Humility is accepting the reality of the day-to-day world and our place within it. In addition, humility is acknowledging our faults and weaknesses as well as striving to recognize…

Instructor’s Name: Sally J Gibson Airey, D., & Tribe, J. (2000). ‘Education for Hospitality’. In C. Lashley & A. Morrison (Eds.), In Search of Hospitality (pp. 276-92). Oxford: Butterworth-Heinemann. This case study helps to know that there are many training techniques employers use to train their workers. Training employees at work is the most formal and common method. Some of the proficiencies needed by hospitality workers consist of information of the duty, skills, good…

Rush, executive director of LRAWorldwide, a leading research department of Customer Experience Management and a consulting company, shares his point of view. "The design, philosophy and implementation of quality assurance programs focused on the hospitality industry have changed over the years and changed in response to changes in our society, consumer and technology. Brands increased their game to offer more emotionally. As a result, consumers get a more consistent, unique and unforgettable…

360° leisure hospitality membership services in India. A full range of Country Club specialty services include member exclusive clubbing hubs, splendid holiday destinations, trendy fitness centers and star-studded entertainment events. The Country Club has over 50 ownership clubs, resorts and hotels in India, Middle East, Bangkok and Sri Lanka. Also, it offers over 20 member exclusive fitness centers and over 4000 holiday exchange associates and Country Vacations global hospitality associates.…

Assignment #1: Hospitality Marketing 1. List the TOP 10 hotel groups in the world and their brands. - The TOP 10 hotel groups are: • Marriott International/ Starwood Hotels & Resorts: + The Ritz-Carlton, St. Regis Hotels & Resorts, JW Marriott, Westin, Courtyard, aloft, Marriott Hotels, Autograph Collection hotels, Four Points, Moxy Hotels, Edition, Sheraton, Design Hotels, SpringHill Suites, Marriott Executive Apartments, the Luxury Collection, Marriott Vacation Club, Renaissance Hotels,…