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service. By display of suitable or unsuitable behaviour, the quality and effectiveness of the customer service relationship is determined. Customer service is provided before during and after the customers’ needs have been met. The requirements of a good customer service relationship are achieved through rapport building, engaging in active listening, having empathy, and showing respect.The Evidence to be presented has been taken from a scenario which was provided where an interview took place…

Three Circles Analysis I selected analyze the company Netflix, utilize a three circles analysis to address, the team’s consensus of what the most important customer’s needs or wants, from the product or service. The second circle represents the team’s view of how customers perceive the company’s offerings. The third circle represents the strategists’ view(s) of how customers perceive the offerings of the company’s competitors. The details are included after the example of the diagram of a three…

Verizon Wireless is one of the most reliable cellular networks here in the United States of America and is used in every part of the U.S and in other countries. Being a part of a company as big as Verizon, trying to bring different ideas to the centers all across the U.S could be very challenging. When proposing any type of idea that could bring wealth and make the company grows as a whole, there is a limited access to those types of tools needed to share your creative and innovative ideas.…

When it comes to the service industry, not every customer will be satisfied with the services provided to them. However, a company can try its best to make most of their customers happy and to do so, they need to identify some of the problems in their business. In the case of Pleasant Wakeup Resort, they have a lot of issues and some of them include; One of the problems that the hotel faces are; the staff has poor customer service which includes not remembering the guest’s orders of food in the…

business needs to base the price on the income of the customers where the product is not too expensive or too cheap, in other words an average price. The average price is the price that most businesses and customers prefer. Indeed, LRCH can make a good profit as well as satisfying most of the customers. Knowing that a theme park’s customers are mainly families who have different responsibilities to pay for and children that mostly get their own money, is a situation that can help us to…

Customer satisfaction level will help the management of Advance Telecom to make different changes in different type of business activities such as change in marketing plans, change in price of products etc. Good customer satisfaction will help the Advance Telecom to compete effectively with the competitors. Customer satisfaction will also increase the lifetime value of the customers of Advance Telecom. It can help the Advance Telecom to improve the products…

Many companies are competing in two things, service and goods. They need to manage innovation, quality, service, speed, and cost competitiveness. The important things make for satisfaction their customer, so they will come back again to buy their product. In this era, many businesses are competing strictly, especially in food and beverage, so that make people need to find a creative and innovative business. Jco doughnut is an international product that serve as simple as another doughnut. Jco…

Kotler and Keller (2016) stated that successful marketing corporations consider the customers to be of utmost importance. Furthermore, customer satisfaction, otherwise known as, “a person’s feelings of pleasure or disappointment that result from comparing a product or service’s perceived performance to expectations” (Kotler & Keller, 2016, p. 73) constitutes a driving force in creating customer loyalty and relationships. Moreover, Kotler and Keller (2016) concluded that brand loyalty affects…

the results of the sparkling service, serve legal and quizzes staff are asked to do when being updated on their training. They can measure the quality of their customer service by talking to customers, suppliers and staff. You can also measure how good your customer service by looking at your customers habits. Customers who are impressed with…

Under Armour Introduction Under Armour, company is a clothing company that deals with different designs on clothes. It many comprise accessories that can be innovated so that they have a better outlook to the customers who are pleased with different designs and perspectives. Moreover, this company was established in early 1996 having an aim of changing how the athletes look regarding sweat-soaked cotton T-shirts. Under Amour, headquarters are located in Baltimore. However, this company works in…