Rapport

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    During the scenario we met up with each other a few times to discuss the best solution. I was not sure how the scenario would go since Evan and I are both passive people, but we were able to use that as our strength, work together and head in the right direction for a solution. However, there were times when I would direct Evan to do something, and he would not follow through, such as, when I asked him to take Jeff outside, but after the scenario was over, we discussed it and he unaware we were able to do it. The individual I dealt with the most was Erica Hunt. I thought I built good rapport with Erica. During the scenario she explained how she worked at the casino, and I went further into that conversation by asking what she did their, and if any good bands were coming up. By doing this I built rapport, as well as, distracted her from the problem. At the beginning when I first talked with Erica, I offered her if I could get anything. This showed some support by offering her something that might help calm her down. Further into the scenario, after analyzing the DVD I notice that I was not too empathetic, which is interesting since I thought I was a super empathetic person. However, with this being said, I think I was trying so hard not to come off bias that I forgot one of the best techniques, which is…

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    Communication Behaviour holds significant importance as a contributing factor to overall customer service. By display of suitable or unsuitable behaviour, the quality and effectiveness of the customer service relationship is determined. Customer service is provided before during and after the customers’ needs have been met. The requirements of a good customer service relationship are achieved through rapport building, engaging in active listening, having empathy, and showing respect.The Evidence…

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    session with the client I would also share that I am aware that we saw each other, but I plan to attend a different meeting time so that neither of us will feel awkward during that support group. I would likely share with her a little bit of why I was there, but only to the extent of sharing that I have a child who also has disabilities. If another session was not offered, I would ask my client how she felt having me in the same support group as her. If she felt comfortable, I would talk to my…

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    Ms. Brown's Case Study

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    It was beneficial that I had completed the intake with this client as I had already began rapport building and getting to know this client. What I would do differently is incorporate the CBT module and allow her to provide different examples of if she was to quit marijuana vs. continued use of marijuana. This would allow the client to process their own consequences based off their actions/behaviors. Strengths and Weakness In working with Ms. Brown I was able to identify that I had patience…

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    I thoroughly enjoy coming into work and seeing certain patient’s faces light up when they see me, because we always have great conversation and they know they can come talk to me about what is on their mind. I believe that building a rapport with your client is the foundation to being a successful counselor because if a client does not feel comfortable saying whatever it is on their mind then will be difficult to give them the proper treatment needed. I feel I have done a good job so far in the…

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    The Importance Of Rapport

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    1. What is a rapport, how do you develop it, and how do you avoid breaking rapport when working with other illiterate people? Rapport is very important to facilitate participation of a community and it is advised to rather establish in early phases of the process. Rapport between outsiders and villagers, together with a general trust are important and predisposing factors in Participatory rural appraisal measures. In the past, there were two very different ways, how the outsiders and local…

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    Why Study Rapport

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    According to Stephen Castleberry and John Tanner, “Rapport is selling in a close, harmonious relationship founded on mutual trust” (Castleberry & Tanner, 2011). You cannot receive rapport until the other person perceives you to be like them is some way. The best way to accomplish rapport is to start will small talk. Discuss current news, hobbies, or mutual friends. Small talk can lead to finding common ground with another person. Second, focus on your appearance. Dressing appropriately is a…

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    Building Rapport Essay

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    Building Rapport A. Personalize the call throughout as appropriate and inject your personality. The customer is not just buying a product they are also buying an experience; the experience your personality creates B. Establish and Build Rapport i. When requesting and confirming information with the caller ii. Discussing the caller’s goals and probing iii. While offering the upsells C. Share your personal experiences or use someone else’s that relates to the caller’s goals i. Demonstrate…

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    This week’s readings discuss the issue of “building rapport.” Oakley first criticizes the paradigms of traditional interviewing practice for being one-sided (information given to interviewer), hierarchical in nature, and impersonal. She then argues for a feminist approach in interviewing by the way of building rapport that minimizes the social distance between the interviewer and interviewee. On the other hand, Duncombe and Jessop questions this “building rapport” approach for “faking…

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    a. Demonstrate how to establish rapport and professional relationships with adults. It is important to be able to work in an environment of mutual support and openness. Working in a school setting makes it impossible to work independently. So, building rapport and a professional relationship with other adults is a must if you aim to work effectively. You will be required to offer your support practically. Working with others who are unfamiliar with the surrounding may need help or advice with…

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