InterContinental Hotels Group

Tourism has been an important economy contribution to a country, it has developed rapidly over the past decade, and compare to the other service industries tourism is one of the largest industry. Tourism product such as culture and beautiful places has been an interesting attraction towards foreigners. By providing a lot of business opportunity, tourism industry can increase other local SME’s company revenue because of the opportunity that tourism industry created such as transportation, local…

Mid-term Assignment The Ritz Carlton Hotel Company Part A Research Question 2. How does the Ritz Carlton create “ladies & Gentlemen” in only 7 days? Subject Name Service Operations Management (HTM 494) Work Count 1350-1650 Instructor: Ms. Paola Ossola Table of Contents Part A:“Ladies & Gentlemen” in 7 days 3-6 About “Ladies & Gentlemen” 3 How “Ladies & Gentlemen” runs? 4  Training and Daily line-up 4  Communication 5  Empowerment & improvement 5  Information Support 6  Reward…

The hotel industry is extremely competitive. What used to work to keep customers loyal to a hotel is no longer effective. Customers expect more. As Jonathan Tisch, former CEO of Loews Hotels (2007) stated, “chocolates on the pillow aren’t enough”! So what will make a difference for customers? Customisation based on customer preferences is one way to build customer trust and loyalty. Alternatively, standardization is very significant if the products and services are adapted to the local market’s…

Akansha Mehta was very excited. She was going to Athens, Greece for a nice relaxing holiday. She was relieved to have a nice holiday after such a hectic work at the bank (Akansha was a banker). She lived in Mumbai, India. Akansha took a great interest in world’s oldest cities. She had visited countries like Rome, Egypt, Mesopotamia, Iran, China, etc. Now, she was going to visit the great Greek Empire. On the day when she was leaving for Greece, she dressed in her new bright purple travelling…

VENTURE HOSTEL – LEWISHAM, LONDON Venture hostel is London’s little heaven when it comes to accommodation. I fell in love with it for its cleanliness and nearness to the magical city of London. Venture hostel is just 5 minutes away from New Cross and Deptford rail stations and this makes it very convenient and easy to access. You can access central London in just 15 minutes. Also close by is a bus line and if you have meetings in downtown then Venture Hostel is the place to be. Their staff are…

Motivation for all-inclusive travel can be explained through the push and pull motivation theory. As their names suggest, push factors push travelers to a destination, while pull factors pull them to the destination. All-inclusive resorts have many benefits and attractions that draw tourists of all different interests. Push factors are the desires generated from within a person that cause them to seek solutions to reduce their needs, including the motivation to travel (Mohammad, 2010). Most push…

The seven P’s of Tourism Marketing by Philip Kotler were adapted from the original four P’s which includes Product, Price, Place, and PromotionAccording to Philip Kotler’s 7 P’s in Tourism Marketing, In product- since Raymundo house has been existing for more than fifty years it has been now part of Malabon Tourism Product, such as Malabon’s Tricycle Tour. Price- it has something to do with the fund from the local government that will be used for promotions, advertising, and for future…

seasonality Tourism demand is predominantly characterized by seasonal, economic political and others such factors. There are certain times of the year which observe a greater demand than others. At these times there is a greater strain on services like hotel bookings, employment and the transport system, etc. Climate is particularly…

will drive you from Munnar to Kochi where you will check in at the Hotel for overnight stay. Evening at…

# A night from hell in paradise I looked out of the tiny window, where, through the low hanging clouds, I could finally see a few of the 300+ Fijian islands dotted around the ocean below me. I was excited to start the first relaxing holiday I've had in years. No early rises, no long drives where we would squeeze in as much of the country as we could. No, not this time. This time was all about doing nothing. Moving countries and our hectic work schedules had finally taken its toll, so Ash and I…