Good Morning America

1. Tell us about your experience in regards to customer service specifically as it relates to invoice processing and billing. My experience can best be described as commitment and satisfactory. Taking a personal responsibility for developing a positive relationship and delivering a seamless experience for each customer. By offering efficiency, integrity, security, and attentiveness with client records. In addition to reserving the department’s operational needs, I will collaboratively establish…

Customers of Trader Joes are very loyal and keep coming back to shop. When customers were asked why they loved Trader Joe’s, some of the responses received referenced happy employees; games and samples, colorfully labeled products, and a large selection (Renfrow, 2016). This strength contributes to their success year after year. They not only listen to what the customer wants, they follow through and provide it. This gains respect and loyalty, which results in many repeat visits, as well as…

STRENGTHS As with most companies The North Face’s biggest strength is being a subsidiary of VF Corporation, having a parent company this large will allow The North Face access to materials, technologies, and internal processed that smaller competitors don’t have available. Even with the various brands under the VF Corporation name, The North Face is its largest outdoor and action sports brand (SlideShare as cited MarketLine, 2011). Another major strength of The North Face would be their supply…

Great food and good vibes bring happiness. The Calabar and Grill of Decatur, Ga, established by Kerry Ann and head chef Shauna Wright, brings a new experience to Decatur through urbanized Caribbean cuisine and live entertainment. The diverse and reoccurring events, cultured atmosphere and relationships between the employees and customers has kept the Calabar and Grill alive and continuously growing for five years. During the first two years of being open, the restaurant was just a…

spend more money. This is why customer service is very important. There are several reasons why I support good customer services. One reason why good customer service is important is because it because it allows employees to build a relationship with customer.…

Responsiveness refers to a willingness to help customers and provide prompt service. According to Parasuraman et al. (1985), responsiveness is the kindness to help customer by providing prompt services as soon as a request is received. Besides, Parasuraman et al. (1988) also mentioned responsiveness as the willingness or readiness of employees to provide service. It is also involves understanding needs and wants of the customers, convenient operating hours, individual attention rendered by the…

Businesses today focus on maintaining satisfied as well as loyal customers to ensure effectiveness in the midst of steep competition. Companies now with the implementation of apt customer management strategies could significantly emphasise on gaining competitive advantage. In order to meet their objectives they should primarily understand the nature and expectations of the customer. Customer centric approach has time and again proved effective and businesses have benefited by considering such…

Service quality is a fundamental feature of any service which formulates customer satisfaction and retention. Service quality is a comparison. The comparison of what a customer expects to what the company delivers. The company’s performance should meet or exceed the customer expectation for successful retention of customers. The service quality model or the SERVQUAL model was first proposed by Valarie A. Zeithaml, A. Parasuraman, and Leonard L. Berry for the first time in 1985. This model…

The importance that interior and exterior decor has on the overall success of a restaurant can be markedly great, and the interior design sets the mood of the restaurant and the customer in many ways walls, furniture, utensils, textures and colors, staff, employee dresses, paintings, lightings, and carpets, everything is representing the restaurant. Interior and Exterior has many effects on a restaurant 's outlook, it can hurt the restaurant or draw customers to the restaurant. They must also…

Assignment One: Case Study Analysis Case: Prescott Auto 1. Identification and analysis of key issues/problems 1.1. Shared Understanding of Service Concept Prescott Auto employees does not have a shared understanding of a service concept that will guide the team to know what and how to deliver a certain kind of service to customers. Pycraft, et al. (1997) suggests that a service concept is a set of expected benefits to meet the customers’ needs and expectations. Likewise, Johnston, Clark and…