Good Times

As the teacher was telling him what he was doing right, like he has a good rhythm, which encouraged him and helped him fix his small errors. Chapter Nine: Making People Glad to Do What You Want to Do This chapter talks about how you can make the other person happy by telling them your suggestion. The way to do this is by…

could be used as a survey for potential respondents. Since restaurants must treat every customers with a friendly and inviting manner. All of those components make up a good customer service. An employee in the restaurant must not disturb customers while they are eating the dishes, so a short survey could be given at the same time when they are given the checks and asked to complete the feed back before they leave the restaurant. Mail or telephone approach would not work appropriately because…

customer but he might not get on very well with the sales team who is taking the order this can sometimes lead to the customer need to wait longer for any questions they might have. External customer is the key source of income to the company. with out good customer service the customer might not want to make a repeat order or cancel his order all together. by the customer doing this it can have a domino effect within the company this leading to management…

Having an effective complaint procedure in place has three main benefits to an organisation;  It provides information that can allow the organisation to make improvements.  When a complaint is handled in a good manager, the reputation of the organisation can improve which will strengthen public confidence.  Allows issues to be resolved in a timely and cost-effective way. Organisations have various complaint procedures – below is various examples. Tesco understand that they sometimes don’t get…

When customers have questions that are beyond our scope, we have to make sure as employees we seek a resolution for the customers at all times. While seeking a resolution, we as a company make sure that we discover and find the reason for the customer concerns. When evaluating how Verizon provides the excellent customer service that assists the customer with their resolution and making sure…

PERSONALIZED CUSTOMER SERVICE WHAT IS PERSONALIZED CUSTOMER SERVICE Personalized customer service is more than just satisfying a customer’s needs, it’s about service that goes above and beyond what’s expected. It’s this type of service that develops a loyal customer. Customer interactions are more than just simple transactions, although warm and friendly, it’s difficult to build rapport without an emotional connection. By building rapport and engaging in a customer, it allows them to feel that…

Customer satisfaction level will help the management of Advance Telecom to make different changes in different type of business activities such as change in marketing plans, change in price of products etc. Good customer satisfaction will help the Advance Telecom to compete effectively with the competitors. Customer satisfaction will also increase the lifetime value of the customers of Advance Telecom. It can help the Advance Telecom to improve the products…

Amazon uses to great effect is user ratings and reviews. Even though your e-commerce site isn't an Amazon.com (yet), you can improve your conversions using customer reviews, ratings, and testimonials. If your products, service, and customer service are good, you should get positive reviews. However, negative reviews are always possible. A few of these make your reviews seem more believable. In addition, most people can assess the merits of both positive and negative reviews. Reviews given by…

business needs to base the price on the income of the customers where the product is not too expensive or too cheap, in other words an average price. The average price is the price that most businesses and customers prefer. Indeed, LRCH can make a good profit as well as satisfying most of the customers. Knowing that a theme park’s customers are mainly families who have different responsibilities to pay for and children that mostly get their own money, is a situation that can help us to…

The Gaps model identifies the difference in expectations that can occur between the customer and the management. The model can be applied to my experience at The Cheesecake shop (TCS). As a customer, I was able to analyse the relationship between the 'customer promise' and the Gaps model. Gap 1 Gap 1 identifies the difference between the customers expectations of the service and what the management perceives about the expectation, it is also termed as the knowledge Gap (Parasuraman, Zeithaml &…