Customer Care for it and Telecoms Professionals
1.1 Describe the types of internal and external customers with whom IT and Telecoms Professionals interact
Internal customer service is all baces around how the team works together to deliver the best response to customers this could come in the way of a sales repasentiative for the company might be placing orders for a customer but he might not get on very well with the sales team who is taking the order this can sometimes lead to the customer need to wait longer for any questions they might have.
External customer is the key source of income to the company. with out good customer service the customer might not want to make a repeat order or cancel his order all together. by the customer doing this it can have a domino effect within the company this leading to management …show more content…
It can also be keeping calm when you have a client who just will not listen to what you have to say and dose not take you advice to fix the problem.
1.4 Explain how different communication options can be used to meet the needs of customers
There are lost of different ways for communications this can come in the from of email web chat online forms telephone calls. Having more than one way of your customers being able to contact you is very convenient and help full for the customers as some might not have access to a phone when they need help or if it is a computer related issue than they might not able to email or use web chat and need to phone someone to get help. So by having more than one way of the customer being able to contact you is a big help to the customer.
1.5 Describe a range of written and verbal communication
1.1 Describe the types of internal and external customers with whom IT and Telecoms Professionals interact
Internal customer service is all baces around how the team works together to deliver the best response to customers this could come in the way of a sales repasentiative for the company might be placing orders for a customer but he might not get on very well with the sales team who is taking the order this can sometimes lead to the customer need to wait longer for any questions they might have.
External customer is the key source of income to the company. with out good customer service the customer might not want to make a repeat order or cancel his order all together. by the customer doing this it can have a domino effect within the company this leading to management …show more content…
It can also be keeping calm when you have a client who just will not listen to what you have to say and dose not take you advice to fix the problem.
1.4 Explain how different communication options can be used to meet the needs of customers
There are lost of different ways for communications this can come in the from of email web chat online forms telephone calls. Having more than one way of your customers being able to contact you is very convenient and help full for the customers as some might not have access to a phone when they need help or if it is a computer related issue than they might not able to email or use web chat and need to phone someone to get help. So by having more than one way of the customer being able to contact you is a big help to the customer.
1.5 Describe a range of written and verbal communication