The Role Of A Store Manager In The Retail Industry
A store manager is responsible for overall store organization such as daily work scheduling, stock management, budget, recruitment, team development and training, etc. They keep a track on activities of employees and regularly report sales status to the senior manager. They also play a major role in the success of the store being business savvy. Further, these managers develop strategies that help the store stay in the retail business competition. They watch market situations and consumer trends closely, and plan the policies and procedures for the store accordingly. But, who can become …show more content…
It keeps work-flow seamless and improves efficiency in work. For a store manager, it is very important to schedule daily work parallel to resources.. They prioritize work according to importance.
Store managers first gather list of tasks to perform in a given day. It might include calling to vendors, suppliers, reporting to general manager, loading and unloading of materials, assigning work to the team, etc. They conduct team meeting to explain the work schedule and assign tasks according to the ability of team-members.
Building a strong team is one of the important responsibilities of a store manager. Only with a good team, a store manager can ensure the store runs in profit. For this, you must have abilities to identify and recruit talents. Further, you may also need to train new and old employees. Hence, along with team building skills, you must also be proficient in hiring new talent and honing up the skills of existing …show more content…
If customers are not happy with the service, there is no chance for the store that it would survive. As a store manager, it's your responsibility to ensure that each and every customer of your store is happy with your service. You should also have the abilities to handle irate customers. A poor customer service can will discourage people to visit the store. Therefore, you must be able to soothe disappointed customers and behave friendly with them. You need to listen to problems and try to provide possible help to them. There will times when you need to provide customers with discounts or special offers just to keep them happy. This means, you must have the qualities of being diplomatic as well as business-minded.
Store managers perform inventory management. They have to ensure whether the stock is sufficient or not to meet customers' demands. Further, they need need to know about the taste of people and the prevailing purchasing trend. Keeping a watch on the seasons and stocking goods is also important for the store's profit. For example, store managers have to plan and stock goods people shop during Christmas, Easter, New Year, etc. And all these must be done in the allotted budget. Thus, you must be good in inventory management, budgeting, and staying abreast with seasonal and regular buying trends of customers.