PERSONALIZED CUSTOMER SERVICE
WHAT IS PERSONALIZED CUSTOMER SERVICE
Personalized customer service is more than just satisfying a customer’s needs, it’s about service that goes above and beyond what’s expected. It’s this type of service that develops a loyal customer. Customer interactions are more than just simple transactions, although warm and friendly, it’s difficult to build rapport without an emotional connection. By building rapport and engaging in a customer, it allows them to feel that their needs are being met. When their needs are being met they are more likely to feel happy to be associated with your company. Happiness spreads like wild fire. That happy customer will now spread the word of their great customer service experience. THIS, creates the possible opportunity …show more content…
His daughter was worried that he wasn’t going to be able to get access to food. In a panic she began to call multiple stores to see if they would deliver to her Father’s home. They all declined. Except one – Trader Joe’s. Given the dire situation, they agreed to deliver. In fact, they even suggested a variety of items that would fit well with his low-sodium diet.
Before ending the call, the employee on the phone told her that she didn’t need to worry about paying. He said, “the food will be delivered free of charge” and wished her a Merry Christmas. The food was at her Father’s doorstep within 30 minutes and free of charge.
JetBlue
Year after year, airline companies are ranked the lowest for overall customer service. Despite this, JetBlue outshines the rest. Aside from the many perks they offer, one could make your flight the most memorable. “People Officers” are employees of the airline who randomly surprise customers while they’re on flights or in the airport. By participating in a simple trivia game, you could win free tickets to go anywhere in the world that the airline
WHAT IS PERSONALIZED CUSTOMER SERVICE
Personalized customer service is more than just satisfying a customer’s needs, it’s about service that goes above and beyond what’s expected. It’s this type of service that develops a loyal customer. Customer interactions are more than just simple transactions, although warm and friendly, it’s difficult to build rapport without an emotional connection. By building rapport and engaging in a customer, it allows them to feel that their needs are being met. When their needs are being met they are more likely to feel happy to be associated with your company. Happiness spreads like wild fire. That happy customer will now spread the word of their great customer service experience. THIS, creates the possible opportunity …show more content…
His daughter was worried that he wasn’t going to be able to get access to food. In a panic she began to call multiple stores to see if they would deliver to her Father’s home. They all declined. Except one – Trader Joe’s. Given the dire situation, they agreed to deliver. In fact, they even suggested a variety of items that would fit well with his low-sodium diet.
Before ending the call, the employee on the phone told her that she didn’t need to worry about paying. He said, “the food will be delivered free of charge” and wished her a Merry Christmas. The food was at her Father’s doorstep within 30 minutes and free of charge.
JetBlue
Year after year, airline companies are ranked the lowest for overall customer service. Despite this, JetBlue outshines the rest. Aside from the many perks they offer, one could make your flight the most memorable. “People Officers” are employees of the airline who randomly surprise customers while they’re on flights or in the airport. By participating in a simple trivia game, you could win free tickets to go anywhere in the world that the airline