Customer

Nancy Magallon Course: Customer Service Date:9/7/15 Company Profile Part II: Amazon offers a range of products and service through its website.The company offers programs that enable the seller to sell their products and fulfill orders through the website and the seller website.Amazon launched on the web in 1995.There consider a innovator in online retailing.In 1997 the company goes public and becomes the first retailer to…

satisfaction at a large gym has declined. Members openly talk about how they are unhappy with the club, and how they miss the “old days”. Member attendance at club social functions has decreased. Many people have canceled their memberships, including loyal customers who have had memberships for 10-30 years. Some members have joined competing local clubs. The description of this unfortunate situation is explained below in detail. The athletic club has been in business for about forty years. In…

'The themes of Unit 8 are customer satisfaction, loyalty, empowerment and price. Make a journal entry that explains why you are loyal to some product or service offerings and not to others. How does your relationship with these products (the ones to which you are loyal) change over time? Have you ever been dissatisfied with a product or service to which you are loyal? How did you resolve your dissatisfaction?' 1. According to Tanner, J. F., & Raymond, M. A. (2011), describes loyalty as the…

There are many elements that make up customer service, one of many of them being service culture. Service culture is the values, beliefs, norms, rituals and practices of a group or organization. As a child care director, my service culture would consist of policies that are family and children friendly. Such as creating a schedule that fits traditional and nontraditional parent’s work schedules. My childcare facility will be perceived as being very family oriented and my employees and consumers…

 Communication Skills related to customer services Communication skills when working in a customer service position, this skill about how to communicate with my customer by providing good customer service and giving what they want in the best way, this is a greater chance to increase my customer base and job satisfaction. This is good skills required me to have to build a working relationship by interacting with my customers in both a polite, confidence, respect and professional manner.…

The article “Dibs! Customer Territorial Behaviors” written by Merlyn A. Griffiths and Mary C. Gilly is a study about the territorial behaviors that customers exhibit when visiting cafés or coffee shops, also referred to as “Third Place” servicescapes which according to sociologist Ray Oldenburg, “Describe informal gathering places where people spend time away from home and work.” (Dibs! Pg. 132) The researchers addressed three major questions when planning and conducting their research: (1) How…

Introduction Customer satisfaction is a term that is commonly used in marketing. Customer satisfaction measures how products or services provided by a company meet a customer’s expectations this is very important as it is what attracts customers and keeps a business running, I have chosen Papus Fish Bar which is a fast food restaurant that specialises in fish and chips they are located at 432 Alfreton Rd, Nottingham NG7 5NL. They employ three members of staff two of which produce the food and…

Many companies no longer spend money to give customer service training to employees and instead hire employees with little to no customer service experience which results in negative consequences. Companies give employees a written script and employees are left to learn skills and knowledge through trial and error. This has wreaked havoc on the customer service industry. Bad customer service is the failure to respond to customer inquiries and complaints about products or services. To combat…

is based on the importance of managing customer service. The manner in which every business organisation develops customer service is analysed in the report. For the purpose of the report, two companies have been analysed belonging to the fashion industry. The companies include Versace and Chanel. These companies are reputed worldwide and have varied customer service policies. Both the companies aim at profit-making objective along with satisfying customers. Based on these, recommendations are…

Customers and prospects Target is known in the retail world for its data collection and analysis, grabbing bits and pieces wherever it can, from store purchases to visits on their websites to filling out surveys, and right down to postings on Facebook. Customers are not aware of big brother is watching you and collecting your data. While you are shopping on one site and move to another site, what you were shopping for pops up elsewhere. This is coming from your cookies, but retailers could…