Good Times

I believe that the four best practices for excelling in customer service includes making a great first impression, respecting customers time, going one step further, and never argue with a customer. There are multiple reasons why these are the best practices. Making a great first impression is a great practice because how you greet the person can make or break a deal. Research has found that 20% of customers stopped using a brand/company after one bad experience. As soon as possible, a…

Per an IBISWorld report, the Australian Supermarket industry is one of the most fiercely competitive industries in Australia. Although, good news joins that last statement; over the next five years, projected through the reporting period of 2021-2022, industry wide revenue is projected to grow at an annualised rate of 2.9%. This translates into roughly 121.3 billion dollars. Accompanying the growth in revenue are growth in population and growth in disposable income. The population increase in…

Kapoor Coffee Case Bisha Rumich Questions #1 and #2 An analysis of the current situation of the business using the available information According to the information provided the current culture of tea drinking is changing due to the introduction of the coffee culture in India. A London based International Coffee Association study shows coffee consumption is growing at double-digit rate per annum, compared to a slight two percent above the global average. A look at Kapoor Coffee shop shows a…

Face to Face contact… The importance of good customer service when meeting someone face to face to ensure that you represent the company right. For example, when a customer calls at your reception, it’s important that you treat them just as well as you would on the phone, if not even nicer. This is because when they are on the phone to you they become a thing but when talking to you personally, they become real to you. They are a real person in front of you and you must treat them how you want…

Introduction It can be easily expected from a company to offer a static price for their goods and services, but how does static pricing maximize profits? Currently, companies who make sales online are able to collect data on their current and potential customers regarding their demographics and track their search and purchase history. With the collected data, companies can produce a price that may match the dollar value of certain customers – this is called Dynamic Pricing. Dynamic Pricing is…

Customer Complaints There are very rare times that customers have something good to say about an employee. They most often speak up when something goes wrong or an employee is rude to them. Our employees will carry business cards with their name, department, and some blank lines on it. Kroger will let the customers know that they have a complaint or something good to say about an employee, they need to…

analyzing the internal and external environment, the CEO of Uber could make better improvements and adjustments about the company in order to operate in the competitive market. Knowing the strengths of Uber would be a good start. Unlike the regular taxi, which always takes a long waiting time, Uber can provide a fast, convenient and cheaper way for passengers to go to wherever they want. Just by using smartphone, consumers can grab an Uber taxi conveniently. Besides, consumers will know how…

McDonald’s was bought in 1955 by Ray Kroc. He wants to fulfil individual demand. In the 1970s and 1980s Mc Donald became famous (Speculations, 2016). McDonald’s introduce different ideas such as introducing breakfast, various adult menu and healthier food etc. The main focus of McDonald’s is customer wants and expectations. Market orientation main aim is customer and what are their requirements. McDonald’s changed their packaging and replaced with paper packaging, they want their customers to…

Therefore, ham is a normal good and spam is an inferior good. The demand for a normal good, like ham, will go up. People see an increase in their income as an incentive to buy more preferable goods. The demand for an inferior good, like spam, will decrease when income rises. People usually see that they’re able to pay for the higher price of a normal good compared to an inferior good, especially since they have more money. There’s a negative relationship…

Objectives of an Online Customer Relation The major aim of Online Customer Relation is to recognise what establishes customer value, and then give it in the suitable place and time, and though every consumer may have a particular perception about the value, there will constantly be common findings and views (Sabina, and Christian, 2016). In this situation, businesses should fulfil the views of common norm for every group of consumers and give services that actually need. The implementation of…