I believe that the four best practices for excelling in customer service includes making a great first impression, respecting customers time, going one step further, and never argue with a customer. There are multiple reasons why these are the best practices.
Making a great first impression is a great practice because how you greet the person can make or break a deal. Research has found that 20% of customers stopped using a brand/company after one bad experience. As soon as possible, a customer needs to understand your commitment to their needs, level of competence and ability to deliver what they're looking for. Another practice that is good would be respecting customers time. Taking to much of a customers time can make the customers
Making a great first impression is a great practice because how you greet the person can make or break a deal. Research has found that 20% of customers stopped using a brand/company after one bad experience. As soon as possible, a customer needs to understand your commitment to their needs, level of competence and ability to deliver what they're looking for. Another practice that is good would be respecting customers time. Taking to much of a customers time can make the customers