Face to Face contact…
The importance of good customer service when meeting someone face to face to ensure that you represent the company right. For example, when a customer calls at your reception, it’s important that you treat them just as well as you would on the phone, if not even nicer. This is because when they are on the phone to you they become a thing but when talking to you personally, they become real to you. They are a real person in front of you and you must treat them how you want to be treated yourself. It’s important that you make a good first impression of yourself and your business. For example make sure you look smart, smile and most importantly have everything you need to know about your company at your fingertips.
When dealing …show more content…
Whilst you may be good at talking, you need to keep your customers for as short time as you can. This means that when you have finished, you can be pro-active and act on what the customer has said quickly. If this means taking notes while in the meeting, do so. Offer your custemour a drink and show them where they can use the facilities provided. Keep your conversation relaxed with the customer. Be free to give advice. If the phone rings and it’s an important call you need to answer, ask politely if your customer wouldn’t mind answering it. However, don’t make the custemour feel like they have been an introduction in your day.
Dealing with Awkward Customers…
Awkward customers should be treated the same way as any other of your customers. You should ensure that you look good and your customer service skills are top spec. We have to identify what it is that makes the customer awkward. The customer may not want to be awkward, they may be fearful of your or your company. Have confidence yourself and show them they are a priority in your life. Make sure you smile and have patience. If the customer has a problem, be sensitive and sympathetic with them.
Where are
The importance of good customer service when meeting someone face to face to ensure that you represent the company right. For example, when a customer calls at your reception, it’s important that you treat them just as well as you would on the phone, if not even nicer. This is because when they are on the phone to you they become a thing but when talking to you personally, they become real to you. They are a real person in front of you and you must treat them how you want to be treated yourself. It’s important that you make a good first impression of yourself and your business. For example make sure you look smart, smile and most importantly have everything you need to know about your company at your fingertips.
When dealing …show more content…
Whilst you may be good at talking, you need to keep your customers for as short time as you can. This means that when you have finished, you can be pro-active and act on what the customer has said quickly. If this means taking notes while in the meeting, do so. Offer your custemour a drink and show them where they can use the facilities provided. Keep your conversation relaxed with the customer. Be free to give advice. If the phone rings and it’s an important call you need to answer, ask politely if your customer wouldn’t mind answering it. However, don’t make the custemour feel like they have been an introduction in your day.
Dealing with Awkward Customers…
Awkward customers should be treated the same way as any other of your customers. You should ensure that you look good and your customer service skills are top spec. We have to identify what it is that makes the customer awkward. The customer may not want to be awkward, they may be fearful of your or your company. Have confidence yourself and show them they are a priority in your life. Make sure you smile and have patience. If the customer has a problem, be sensitive and sympathetic with them.
Where are