Emotional labor

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  • Physical Labor Book Review

    The Human Cost of Emotional and Physical Labor and The Impact on Workers The relationship between labor, humans, and alienation is a complex one. Typically, labor is viewed as a physical action, such as typical tasks one may engage in during the work day. However, along with physical labor is the conjunction of emotional labor. This is the inducement or suppressant of emotions and feelings in order to sustain a positive exterior. In the American society today, most jobs require interpersonal skills and require workers to communicate with others. Consequently, almost all workers will be subject to emotional labor in their working career. Karl Marx and Arlie Russell Hochschild both create works that deal with the complexity of labor and alienation. Marx focuses more on the consequences on the worker due to alienation. Hochschilds also focuses on the impact of the…

    Words: 2044 - Pages: 9
  • Happiness In Workplace

    al. hypothesized that positive emotions can be transmitted to the employee’s partner and that positive vigor and dedication are positively related to happiness. This study is one of the only to explore happiness in regards to translation to a partner with association to work. In empirical terms, the study aimed to explore if daily work events and the attitude influenced by those events are carried home in the form of happiness. Their results concluded that the “positive effects of work…

    Words: 1528 - Pages: 6
  • Surface Acting Literature Review

    Introduction: Emotions at work have attracted a fair amount of attention from scientist and practitioners over the past decades. One of the topics is emotional labour which was introduced by Hochschild (1983). The concept of emotional labour has many aspects to it such as surface acting, deep acting, intensity of emotional display, the duration of emotional display, range of emotional display, automatic emotion regulation and many more. Their effects on an employee’s work satisfaction, their…

    Words: 1160 - Pages: 5
  • Emotional Labour Case Study

    organisation, from front-row workers to senior management team (Huczynski and Buchanan, 2013). Every single employee disguises one’s actual feelings and emotions and display false ones (Huczynski and Buchanan, 2013). Therefore certain issues need to be addressed: how are those emotions are controlled within an organisation? Who exercises this control? What is emotional labour and what it involves? How does it affect employees? In order to answer these questions, various academic sources were…

    Words: 2144 - Pages: 9
  • Emotional Labor In The Workplace Analysis

    The concept is summed up this way “Every employee expends physical and mental labor when they put their bodies and cognitive capabilities, respectively, into their job. But jobs also require emotional labor. Emotional labor is an employee’s expression of organizationally desired emotions during interpersonal transactions at work.” (Robbins, S. & Judge, T. 260). While some of my past jobs have simply required that I get along with coworkers, I have also held positions with county senior…

    Words: 749 - Pages: 3
  • Emotional Labor Crisis Summary

    Emotional Labor and Crisis Response is relevant to the topic of emergency management. The author does an excellent job in describing real-life situations and how they play role in an emergency manager’s job. With the job of an emergency manager you will face obstacles and you need to learn to not avoid them but rather conquer them. Whether it is from seeing a man dying before your eyes, knowing there is nothing you can do, but giving him hope, or to a detective who is at the scene of a murder a…

    Words: 1694 - Pages: 7
  • Essay On Emotional Dissonance

    article examined in the paper is “Linking Emotional Dissonance and Service Climate to Well-Being at Work: A Cross-Level Analysis.” As described in the title, this article examines the use of emotional dissonance and service climate as independent variables in predicting well-being at work. The research was performed because employee well-being continues to be a topic of social interest as the service sector is the largest in total jobs in the United States and Europe (Bureau of Labour…

    Words: 1004 - Pages: 4
  • Emotional Labor In Arlie Hochild's The Managed Heart

    emotion labor, emotion work, emotion management, and feeling rules. In Emotional Labor, workers have a duty to perform like actors and display their staged performance. Emotional Labor can be defined and viewed as a staged performance on the grounds of the workplace. The acts of emotional labor are supposed to be viewed as something…

    Words: 711 - Pages: 3
  • Division Of Labor And Capitalism By Smith, Marx, And Durkheim

    In this world division of labor and capitalism is essential for capitalist, most people would also think is important for the workers as well. Which it is for a period of time, but after a while the benefit fades away. There are more negative consequences of division labor and capitalism than you think. This essay will analyze all the negative consequences of the division and labor and capitalism arguments by Smith, Marx, and Durkheim. In Adam Smith’s book “An Inquiry into the Nature and Causes…

    Words: 1697 - Pages: 7
  • Unionized Work Environment

    “United we bargain, divided we beg,” was the slogan for working class individuals that lead many men and women to come together to demand better hours, working conditions and higher pay. The National Labor Relations Act (NLRA) is one legal theory that plays an important role in the way in which many businesses operate and . “The NLRA guarantees the rights of employees to organize and bargain collectively with their employers and to engage in other protected concerted activity.” When an employee…

    Words: 753 - Pages: 4
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