Emotional expression

Emotions at work have attracted a fair amount of attention from scientist and practitioners over the past decades. One of the topics is emotional labour which was introduced by Hochschild (1983). The concept of emotional labour has many aspects to it such as surface acting, deep acting, intensity of emotional display, the duration of emotional display, range of emotional display, automatic emotion regulation and many more. Their effects on an employee’s work satisfaction, their self-esteem and…

EQ include: emotional identification, perception and expression, emotional facilitation of thought, emotional understanding, and emotional managing. In order to have a good relationship or simple communication, the aforementioned qualities should partake in the way we carry ourselves. Emotional identification allows us to identify the emotions of others and our own, emotional perception is the ability to perceive the effects of emotions and how they influence us, and emotional expression allows…

Psychologists John Mayer and Peter Salovey in 1990 hypothesized the term emotional intelligence as a form of social intelligence that contains the ability to monitor one’s own and others feelings and emotions (Fernández, 2006). John Mayer and Peter Salovey created the term emotional intelligence which the two professors broke down into four branches. • Regulating one’s own emotions for individual benefit and for common good. • The ability to utilize emotions to guide cognitive thinking •…

Daniel Goleman, a world-renowned psychologist, ushered in a new theory that elaborates on the emotions of human beings and how the many different emotions influence the way people act and feel on a day to day basis. Goleman believes that emotional intelligence contributes just as much as IQ intelligence because of how there are many different factors that influence people’s emotions in a certain way. Some factors can cause a person to become angry, happy, sad, jealous, or loved. The main point…

It has been proven that all humans speak and understand the same emotional language, no matter where you are in the world. Although, culture sets the standard for when to show certain emotions and for the social appropriateness of various emotional displays. These standards vary from one place to the next. The example from the book involves Americans and Finns. Finnish culture seems to involve one facial expression for many different emotions. Happiness, sadness, confusion are all the same…

The topic of emotional labour was largely unexplored when Arlie R. Hochschild introduced the term in The Managed Heart, published in 1983. Her book is probably the most quoted work with regards to service work and emotional labour. Since then her work has been used widely in fields from psychology, organizational behaviour, law, nursing, business and public administration to the social sciences in general and sociology in particular. This introduction is to briefly review Hochschild’s ideas.…

employee satisfaction rates. To tie in closely with emotional intelligence, Cheri Clancy the assistant vice president of patient experience states, “Nursing managers who exhibit high emotional intelligence can elicit higher nurse-retention rates, and those who are emotionally intelligent tend to consistently model the positive behavior” (Clancy, 2014). Effectively in a nursing practice it would benefit greatly to have leaders who have higher emotional intelligence so it creates a…

for this surgery because his emotional maturity grew with the progress of his IQ. One example of this is “We had dinner and a long talk. She said I was coming along so fast”(Keyes 197). Before the surgery Charlie was never able to express any emotion during his conversations. He could finally understand why or even how people were talking and acting towards him. “I knew what she was thinking about me”(Keyes 198). Charlie now knew how to read people’s facial expression and put that into context…

Emotional Intelligence The concept of emotional intelligence has attracted a lot of interest from research scholars on psychology and corporates around the world. Emotional intelligence and its impact on the outcome, personnel and organisational productivity has been the subject of research for many research publications. Emotional intelligence is defined as the ability of a person to be aware of the feelings and emotions of self and others, to discriminate and to utilise this information to…

Emotional intelligence and its role in effective interpersonal relationships Emotions are essential factors in effective interpersonal relationships. They imbue meaning and strength to a person’s responses to changes in the relationship, providing it depth and color as the mind piles up memories upon memories (Mayer, Caruso & Salovey, 2000). Emotions also track relationships in terms of inner experiences. Although positive emotions give your relationship meaning and depth, negative emotions…