This is a very important skill trait to have simply because people show how they’re feeling in many ways; whether it is verbally, facial expressions, and even body language can give some insight on how a person is feeling and it is up to the empathizer to try to connect with that person in order to find out the root cause of their problems. In the article “Empathy and Its Measurement” it is emphasized even more about how much of an impact and empathy can truly have on an individual, which states “If an observer sees another person who is sad and in response feels sad, that individual is experiencing empathy. Empathy can occur in response to cues of positive emotion as well as negative emotion.” (Positive psychological assessment, 269). This is what Goleman is talking about when it comes to using cognitive thinking to try to understand how a person is feeling. This can have good and bad consequences as well. The bad consequences are obviously manipulation of other’s feeling. Some people will try to use and twist someone’s own emotions in order to control them for their own personal gain. This is why empathy is such a vital part of the five emotional intelligence factors, if we are unable to feel concerned about someone who is seeking help or sad because a friend just received some bad news, then we cannot function properly in our social lives. This …show more content…
This has a little bit of the other four emotional intelligence factors in which we have to communicate using skills of positive persuasion, understand how others in our social group are feeling, and apply what we know about their feelings to come up an idea to deal with them. Kids develop different social skills as they grow up are around their peers at school, they begin to learn independently away from their parents about other kids feelings and attempt to decide what to do from there. A study was conducted at a national trade association called National Automatic Merchandising Association, to assess how emotional intelligence contributes to social skills and stress management. Questionnaires were presented to executive members of association to find out where they stand overall when it comes to using emotional intelligence. The study found that “Executives who effectively use EI are capable of assessing how staff members feel and effectively utilize EI to influence the emotions of staff members in service of organizational goal.” (The Contribution of Emotional Intelligence, 27). Even social skills are essential in the workplace because it allows an individual to communicate with different types of people such as managers, co-workers, and customers. It helps to improve working relationships and build a better social environment