Figure 6.6: Satisfaction Index for the Employees of Service Department Table 6.7: Satisfaction Index for the Employees of Customer care Department S.No. Questions Average Satisfaction (S) Average Importance (i) Sxi 1 Environment at work place 1.75 3.75 6.56 2 Convenience at work place 1.75 4.75 8.31 3 Recognizing the work performance 3.00 3.50 10.50 4 Friendly environment at work place 2.75 4.50 12.38 5 Chances for flexibility in working 2.75 4.25 11.69 6 Employment in dynamic company 1.5 3.5…
To All Supervisors and Assistant Supervisors, Employees have the right to seek unionization without being discriminated against in anyway. The Federal Labor Law states that a company cannot discriminate against any employee who is involved in organizing a union (Lawler, 1986). We must respect the employee’s decision and cannot fire or demote an employee because they are in favor of a union workforce. Mrs. Sterrett’s actions are not appropriate and her actions could result in the company…
Part 1: Key Terms and Definitions/Applications Labor Unions is when employees have the legal right to bargain collectively with their employers and its used for bargaining in good faith and sometimes the demands are not met which could lead to strikes and it is within their right. The most negotiated things within Unions is better health care, pensions and better wages or even just making sure the company does not outsource their jobs. Some ways in which labor unions have helped workers is…
It is with great pleasure that I recommend Lawrence Ceasar as the successor to the position of Executive Director for Compass Inc. I have known Lawrence for over ten years and had the pleasure of working directly with him for three almost four years and can attest to his work performance and management style. Ten plus years ago when I first met Lawrence, he was a Resource Coordinator in Prince George’s County. In my communications with him, he always displayed a high degree of integrity,…
The investigation of this case study will explore Shawn Fraser’s role as executive director of Carmichael Outreach (Carmichael), which is a nonprofit organization that supports homeless and other individuals in need (Rowe & Guerrero, 2016). A possible leadership approach employed by Fraser will be discussed, and will include examples from the case study. The outcome of his leadership will be examined and will attempt to determine the success or failure of the approach. Possible recommendations…
Case Analysis of Health Information Services After reading and analyzing the case study by Elizabeth Layman, titled “Job Redesign for Expanded HIM Functions” I will talk about how the principals of goal setting are applied in this case, how the principals of job enrichment are applied in this case and what the outcomes of job enrichment are. Lastly I will be discussing the impact of job enrichment on motivation and communication in the HIS departments. There have been many changes in the…
differentiation and integration in services. Differentiation is a key term used in these days for being competitive and staying ahead in the business. Integration plays a vital role in an organization with multiple business operations globally. In case of Coco-Cola, differentiation is created using division of labor by assigning one particular region of sales and marketing to one particular person. For example, Mr.Smith who headed the business operations in Brazil from 2002 to 2008 is promoted…
Charles watched as his sister spiraled into a darkness which he could not comprehend. She was constantly probed and prodded while being shackled and restrained. In his early 20's she was taken away and institutionalized. During his travels he observed many asylums for the insane and visited thousands suffering from the same disease and vowed that he would make it his life's mission to help anyone who had been afflicted with mental illness. His plans were to build the best institution in the…
Assignment Question and Answer Student Name: Student ID: 1. Describe different options available to a company for labor supply: Following are the different options for a company to manage labor supply; PERMANENT EMPLOYEES: They work directly for the employer and are paid by the employer. They do not have pre defined employment end date. In addition to the salary they receive other incentives. The employer hire them through proper human resource channel. CASUAL EMPLOYEES: Another option…
GRAND TARGHEE RESORT AND ITS SERVICE CULTURE ENVIRONMENT Linda Holland-Blackwell HOSP321 American Public University I. Creating A Service Culture Within an Organization What is a service culture? “A service culture exists when you motivate the employees in your organization to take a customer-centric approach to their regular duties and work activities” (Kokmuller, n.d.). The management team of Grand Targhee delegated authority and responsibilities to their ski instructors. “At…