Nextbook Tablet Analysis

Have you ever purchased a bad product or service which gave you a hard time? Welcome to the club. Recently, I purchased a Nextbook tablet it was compact, affordable, and convenient for what I was trying to accomplish. Excited about this new tablet, I couldn’t wait to get home and test it out. However, the excitement quickly died when there was a problem with it. First, the tablet would not turn on and when trying to charge it the red button did not light up as the instructions had specified. When contacting the manufactorer, I was told the device was probably defective and I should take it back. When I got to customer service and explained the issue the representative boldly said to my face” What do you want me to do about it?” This person’s attitude was horrible, so I asked to speak with the store manager; thinking I would get this issue resolved quicker. Surprising, the store manager was also rude and impatient. The only thing I wanted was an exchange but after the way the employees handled the situation I just wanted my refund and to leave as quickly as possible. …show more content…
If the customer services representative would have listened, she would have understood that I was simply trying to exchange a defective product that I purchased a few hours ago. The request wasn’t a difficult one to fulfill. Even if she’s didn’t know how to handle the situation, the attitude was unnecessary. A good customer service representative would have referred me to someone who was knowledgeable in the area. A good store manager would tried to diffused the situation as much as possible and not display such poor quality of service. The actions that would have satisfied me were easy: exchange the tablet or give a refund. Everything else was irrelevant. Clearly customer satisfaction is important so why don’t companies score better in this