The Guest

Out of all the podcast examples, I think that NPR’s author interview “A ‘Cooked Seed’ Sprouts After All, In America”, hosted by Rachel Martin and featuring Anchee Min as a guest, will inspire me the most as I create my final project. The podcast discussed Min’s book A Cooked Seed, but Martin enriched the listener’s experience by interrogating Min about her life as an immigrant who moved to the U.S. from Communist China, providing the historical context that caused Min to write the novel. During…

the store, a Guest was still sitting at a table. This Guest had previously been rude to him, and now was blatantly ignoring that fact that it was time to close. “...happy to have a reason to kick him out” [167], Gill approached the man with irritation and told him that the store was closing for the night. Trying to force him to leave only resulted in the Guest pulling out his knife and threatening Gill. Kester, another employee, had to calm the situation, and only then did the Guest leave. Gill…

front-of-the-house is the area where the guest and the employees meet and interact directly such as front office, restaurant, even is lounges. Second, back-of-the-house is like behind the screen, and guests will less meet the employees who work back-of-the-house. For example, housekeeping, engineering and so on. In short, room division plays an important role in hotel. I will explain more about the relationships between the rooms division product, operational service standards, guest…

“Front of the house” work, as described by Rachel Sherman in Class Acts, refers to the workers who interact directly with guests at the hotel. These workers include concierge, front desk workers, valet, and door attendants. Sherman notes that these “interactive” workers have high client contact and low product tangibility, meaning they provide face to face, nonphysical services. In other words, they provide mainly emotional rather than physical labor. Additionally, front of the house workers…

a detailed analysis is given in each position. Managers are trained or given advice by other managers or directors. The Event Concierge is usually trained by the existing concierge or by a manager. This position is a solo position specializing in guest contact. The position requires extreme attention to detail, excellent communication skills, professional presentation, flexibility, workability, and sustainability. This job requires time management skills as well as determination to make the…

1. As a host of a party you have many responsibilities such as creating a private invitation that is directly to the guests that you want to invite, so your guests know where the party is being held, what time to arrive and what to bring. There are also other responsibilities you have as a host or hostess: you must organise and potentially book a venue, you must arrange a time and you must prepare many things for the party. The party will need music so a DJ may be a good idea to be arranged,…

Anticipation and fulfillment of each guest need. They are having a belief that legendary service is to surprise and delight. They conduct classes on the motto – ‘Radar on – Antenna Up’ with the actual scenarios. For e.g., A two-year-old baby accompanied with a young couple should be engaged and delighted by stuffed toy, high-chair, and crayons so as to make the experience an unforgettable one. Ritz – Carlton recruits employees having attitudes with caring and anticipate guests needs. For e.g.,…

I will remember how Four Seasons became successful by always putting the guests first. When I am working I will always come in with the right attitude and a smile on my face to make sure that the customer feels comfortable and is enjoying their stay. I will always be thinking about what I could do for the customer. Hopefully…

we’ll ask you who you are (126).” In my culture, whenever a guests’ sets foot into my household…

individual strolls into somebody's home, his or her early introduction is based off the mortgage holder's cordiality, otherwise called Xenia. In the event that the host shows appreciation and deals with the guest, the guest will feel increased in value. In any case, if the host affronts the guest, the guest will have an awful impression of the host. In Greek mythology, indicating neighborliness is an important part of their way of life. The Greeks do this because gods may be disguised as a…