The Guest

    Page 1 of 50 - About 500 Essays
  • Importance Of Guest Satisfaction In Hotel

    Guest satisfaction is kind of importance measurement has been taken in the hospitality industry. Guest satisfaction is to meet customers’ needs and wants (Maslow's, 1943, 1954). When customer stay in hotel, their needs are room. After they meet their needs, they wish to get more facilities like swimming pool, gymnasium or butler service. So, hotel needs to response those needs and wants to increase guest satisfaction. Besides that, guest satisfaction is also based on their experience and perception which they had stayed in the hotel. Their experience will determine the service of the hotel if the hotel already meet the expectation, there is a chance to make them be the loyalty customer. In addition, hotel can be using guest satisfaction as a benchmarking to compare the current and past service performances (Robert D., Hospitality Marketing Management, p.61). Therefore, hotels could use this benchmarking to increase the guest satisfaction among the…

    Words: 994 - Pages: 4
  • Guest Workers In The Underground Economy Analysis

    The Mistreatment of the Guest Worker Guest workers are known to us as documented and undocumented immigrants from other countries. Guest workers migrate to other countries to find work, even though the majority work is low-skilled labor, such as farming, landscaping, caring for children, and housekeeping. How would it feel if employers refused to pay and threatened to deport anyone who complains? These are just a few of the situations that guest workers have to encounter when they work in…

    Words: 806 - Pages: 4
  • The Importance Of Booking Reservations In The Hotel Industry

    same basic information such as the name of the guest and billing information; perhaps the only thing that differs from hotel to hotel is database they select to facilitate the process. Most if not all hotel companies offer their guest the freedom to chose from different methods of making a reservations. The traditional ways of making a hotel reservation include calling the property directly or their toll free number as well as making the reservation in person, commonly referred to as a walk in…

    Words: 737 - Pages: 3
  • Case Study Of Revenue Management At Harrah's Entertainment

    fact that there are different room types within the property. Any customers would get any room type depending on availability and likely discretion of the front staff who processes the checking-in. Harrah’s might be giving away luxury rooms at a low quote while they could charge more. Also they could utilize luxury room “inventory” to increase the occupancy rate, for instance, by offering it to a paying guest instead of the guest who is entitled for a free night. The low tier ADT guest who might…

    Words: 1248 - Pages: 5
  • Dealing With Slob

    Dealing with annoying unwanted guests trying to take over your home I have had the rare opportunity to deal with a few guests; some were fun to have with and left when they ought to. I missed their company most times after they. I also had a share of pretty bad unwanted guest, and they are the guests I will be focusing on in this article. I have asked time and time again, how does one deal with obnoxious guests that find themselves in our home. I just wanted a broader perspective about this…

    Words: 700 - Pages: 3
  • Functions Of The Banquet Department

    majority of banquet guests may not be registered guests in the hotel, the front office provides a logical communications centre. The daily posting of scheduled events on a felt board or an electronic bulletin board provides all guests and employees with information on group events. The preparation of the marquee may include congratulatory, welcome, sales promotion, or other important messages. In some hotels, an employee in the front office contacts the marketing and sales department for the…

    Words: 2270 - Pages: 10
  • Salvation Army Case Study Essay

    Salvation Army Case Study The Salvation Army Automates Guest Access & Expands BYOD SH: Uses Network Sentry’s Unique Multiple Portal Feature to Unify Guest Experience Network Profile: A Cisco network that integrates 80 different locations. Challenges • Automate the guest access provisioning process for 80 locations • Provide a unified look and feel for 80 access portals, all with different local provisioning • Expand BYOD wireless connectivity options without sacrificing security or compliance…

    Words: 801 - Pages: 4
  • A 'Cooked Seed' Chickens After All In America Character Analysis

    Out of all the podcast examples, I think that NPR’s author interview “A ‘Cooked Seed’ Sprouts After All, In America”, hosted by Rachel Martin and featuring Anchee Min as a guest, will inspire me the most as I create my final project. The podcast discussed Min’s book A Cooked Seed, but Martin enriched the listener’s experience by interrogating Min about her life as an immigrant who moved to the U.S. from Communist China, providing the historical context that caused Min to write the novel. During…

    Words: 749 - Pages: 3
  • What Is The Landlady Normal?

    stated that you cannot always judge a book by its cover. The Landlady is a murderous woman whose guests never leave her Bed and Breakfast alive. From the moment Billy sees the Bed and Breakfast, it is clear that both the place and Landlady are not normal. An example from the story is, "We have it all to ourselves," she said, smiling at him over her shoulder as she led the way upstairs. "You see, it isn't very often I have the pleasure of taking a visitor into my little nest." The girl was…

    Words: 838 - Pages: 4
  • Ceremony Rituals In Ancient Egypt

    At 6:06 the first guests started to arrive. Two guests entered, one of which was the person whose birthday was being celebrated. One of the guests said “Happy birthday Robin!” There were two hosts and myself in the house where the celebration was being held before the first two guests arrived. These guests entered through the back door. This lead them through the den into the family room and then to the dining room/kitchen. There were no doorways between any of these rooms, which allowed guests…

    Words: 1857 - Pages: 8
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