Shared services

Vehicles and Department of taxation. Because of the outage problem, DMV couldn’t process driver’s licenses and couldn’t share data with other agencies. (1) DMV has been unable to process in-person driver’s licenses or ID cards at its 74 customer service centers. The root cause of the failure was identified as the memory card of the EMC DMX-3 SAN array. Even though the primary cause of the failure was the SAN array, the database…

Managerial Implications in Service Organizations Article Summary Research has shown time and time again the positive relationship between customer satisfaction and customer loyalty (Reichheld & Teal, 2001). The good news is that if an organization manages to provide the desired services, the customers will probably reward that organization with their repeat visits and loyalty. The bad news is that it is not enough just to provide satisfactory service to obtain loyalty. Loyalty is a result of a…

Company Profile: It is a cooperative company by four manufactures that is mean they shared the advantages and the cost of a logistics alliance and e-business marketing. Rockwell Automation, INA Holding Schaeffer KG, The Timken Company and the SKF Group Make up the four founders of CoLinx All the four founding using a Board Vision powered site to shear there platform for distribute their products. Which stablished since April 2000 as an automation e-business Web site. Three of the four founding…

issues/problems 1.1. Shared Understanding of Service Concept Prescott Auto employees does not have a shared understanding of a service concept that will guide the team to know what and how to deliver a certain kind of service to customers. Pycraft, et al. (1997) suggests that a service concept is a set of expected benefits to meet the customers’ needs and expectations. Likewise, Johnston, Clark and Shulver (2012) defined service concept as captured information about the importance of service…

not configured in a way that could restore services in a timely manner in case of a systems failure. To further optimize the infrastructure, it makes sense to virtualize the environment. ABC receives better hardware utilization, and reduced energy consumption. The Windows Datacenter licenses allow ABC to create unlimited instances of VMs without the need purchase more Windows server operating system licenses, the…

Parnell (2014) defines organizational culture as the beliefs, behaviors, and values shared by members of a firm, which is one component used to implement strategic change (p. 296). Organizational culture describes the shared beliefs, values, and practices among the employees at an organization (p. 295). According to Quick (1992), Southwest Airlines’ corporate values are humor, selflessness, and luv (p. 47). Southwest Airlines’ website (n.d.) states that safety, warrior spirit, dependability,…

Employers cannot determine if a person is qualified for a job just by looking at them. So many occupations want a person to cover their tattoo if it is visible, such as policemen, nurses or teachers. However, if the company has interviewed the prospective employee, and knows that the person is highly educated and suited for the job, but still does not hire them just because of their tattoo; someone else could come along that does not have a tattoo, but is less experienced than the person who did…

Verizon Wireless is a cellphone service provider that deals with all of the United States. They have a very large customer base that has loyal customers, such as myself, and deal with customers on a daily basis. In fact Verizon has the lowest churn rate which refers to the amount of cancellations each year. In 2014 only 1.28% of Verizon 's customers canceled their service with them. They have stores scattered all over the country and also deal with customers over the phone as well as online.…

Originating from the meaning of ‘continuous improvement’ (Manos, 2007), the concept of the theory is that in order to produce quality customer service, companies - regardless of size, must continually improve customer care on a daily basis. The Kaizen concept encompasses a varied range of beliefs such as making the work environment more efficient and effective by creating a team atmosphere, improving…

products or services to a customer and is measured by numbers of repeat customers. Customer satisfaction is a marketing term that represents the measure of how the needs and responses are worked together and conveyed to exceed expectations customer desire. Customer satisfaction is a theoretical idea and includes such factors as the quality of the product, the quality of the service, the environment of the area where the product or service is purchased, and the price of the product or service.…