Hardwiring Excellence: Purpose, Worthwhile Work, and Making a Difference
focus and to set measurable goals. The Pillars are Service, Quality, People, Finance, and Growth. Pillar results, passion, and principles come together to form Studer’s ‘healthcare flywheel’ which, when all aspects work in concert, encourage purpose, worthwhile work, and making a difference.
Principle 2, measure the important things, helps organizations define specific targets and measure progress against those targets. Studer emphasizes that recognized behavior gets repeated, and that measurement