Interpersonal Skills In Business Communication
Interpersonal skills are the foundation in creating productive business relationships that function as a unit rather than floundering entities that have little to no focus on the strategy to achieve the progression towards the conclusive goal. Interpersonal skills include listening, assertiveness, negotiation, feedback, persuasion, interviewing, and coaching.
Listening is perhaps the most important skill as the others derive information from being able to comprehend other people’s situations. Rajeshm V.R. describes listening as, “How we interpret both the verbal and nonverbal messages sent by others.” A point to be made is that it’s not necessarily what the person communicating wishes to be communicated, but rather what is interpreted by the listener. Thus this methodology has a human element that can often be misconstrued. In order to develop listening skills is as easy as listening to office banter, and imagining managerial responses in preparation for becoming that role. Nowadays, technology has taken over and the majority of communication is done online through email, text, or social media, which makes it a little more difficult to decipher the correct interpretation of the communicator (Drussell).
Assertiveness is part of communicating effectively. Clearly and openly expressing view, morals, justifications, suggestions, and other banter can reduce the potential for negative responses and conflicts (Shepherd). Asserting oneself in business can be challenging when…