Interpersonal Skills In Business

1226 Words 5 Pages
Interpersonal skills are valuable in everyday life and in business. There is a wide difference between people in their mastery of interpersonal skills. However, the assumption is that each skill can be learned and developed by everyone if they make the necessary effort. In this paper we will discover how these 7 interpersonal skills can be adjusted and even learned over time.

Keywords: Interpersonal Skills, listening, assertiveness, negotiation, feedback, persuasion, interviewing, coaching

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Interpersonal Skills in Business Management

Interpersonal skills are valuable in everyday life and in business. There is a wide

difference between people in their mastery of interpersonal skills. However, the

assumption is that each
…show more content…
The first interpersonal skill we will explore is Listening. The definition of listening is "

take notice of a s act on what someone says, respond to advise or a request. Make an

effort to hear something" (Merrian-Webster, 2016). There are many websites assisting

in improving the skill of listening but the one that I found most beneficial was the Forbes

Magazine "6 Ways Effective Listening Can Make you a better Leader" written by Glenn

Llopis. The 6 ways to be more effective in listening are "1-shows that you care, 2-

engages yourself, 3-be empathetic, 4-don 't judge others, 5-be expansively mindful, 6-

don 't interrupt" (Llopis, 2013). These skills can be improved by concentrating on the 6-

methods. Listening in the business world allow management to understand and

reciprocate a response to employees and betters the business overall dynamic.

The second interpersonal skill we will explore is assertiveness. The definition of

assertiveness is "confident in behavior, disposed to or characterized by bold or confident

statement and behavior" (Merrian-Webster, 2016). The best helpful article I found online

was an article published by Dr. Shannon Reece on her article 21 ways women can
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The definition of

negotiation is a "formal discussion between people who are trying to reach an

agreement" (Merrian-Webster, 2016). Forbes magazine cover this issue in December

issue of 2013, in the article entitled " Six Surprising Negotiation Tactics that get you best

deal." In this article they explore the six main key concepts of negotiating. "1-share

Information, 2-Rank Order your Priorities, 3-Go in knowing your target price and your

walk away terms, 4-Make the first offer, 5-Don 't counter too low, 6-counter offers make

both parties satisfied" (Hedges, 2013). Negotiation plays a vital role in business from

your wage, to the product sold or bought the amount is negotiated. Also resolving

issues sometime need negotiation between employees, supervisors, managers, and

union.

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The fourth interpersonal skill we will explore is feedback. The definition of feedback

is "...helpful information or crisizism that is given to someone to say what can be done to

improve a performance, product, etc..." (Merrian-Webster , 2016). In my research of this

there were several helpful articles but one that help harness the skill of feedback.

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