Unit 6 Interpersonal Skills
Definition: Listening is the ability to accurately receive and interpret messages in the communication process. Listening is key to all effective communication, without the ability to listen effectively messages are easily misunderstood – communication breaks down and the sender of the message can easily become frustrated or irritated.
Skill to Learn, listen Skills, http://www.skillsyouneed.com/ips/listening-skills.html#ixzz3v6WYHbco
It is critical to listen carefully to follow instructions in when performing task at work. Here’s an example: I had instructed some subordinates to install a grounding electrode conductor on a service we had just installed. It was critical that …show more content…
In the field of psychology and psychotherapy, it is a learnable skill and mode of communication.
Google definition of assertiveness, https://www.google.com/#q=assertiveness
There are times that you need to be assertive to get your opinion or position noticed. An example is an apprentice at work found a basic problem in a lighting control system. His supervisor was ignoring his impute so he came to me and explained what he thought the problem was. I talked to his supervisor about the possible problem and specifically told him to check what the apprentice had said about it. The apprentice was right and had to be assertive and go over his supervisor’s head to be heard.
Web site for learning assertiveness: Mind tools, …show more content…
I had a talk with him about what he could do to improve their relationship and asked him questions to see if he really wanted to quit. I persuaded him to stay employed with the company.
Web Site for learning persuasion, Skills You Need, http://www.skillsyouneed.com/ips/persuasion-skills.html
Definition: An interview is a conversation between two or more people where questions are asked by the interviewer to elicit facts or statements from the interviewee. Interviews are a standard part of qualitative research. They are also used in journalism and media reporting (see Interview (journalism)) and in various employment-related contexts.
Wikipedia web site, https://en.wikipedia.org/wiki/Interview
An example of interviewing is I often hire people for positions, so I have to interview them to find the best qualified and fit for the job.
Web site to learn interview skills, UMUC University of Maryland, http://www.umuc.edu/students/support/careerservices/jobsearch/interviewingskills.cfm