Chick Fil A Reaction Paper

As I dwell on my past experiences, one company that has created within me a Raving Fan is Chick-fil-A. Each time I dine at one of their restaurants, I am amazed with all that encompasses the Chick-fil-A spirit. Upon entering one of their restaurants, it is no secret why so many fast food customers prefer them over the plethora of options to be found within the fast food industry. The reasoning behind their success is relatable to the three Raving Fan secrets to customer service excellence, they have decided what they want to do, they have discovered what the customer wants, and they deliver plus one on numerous occasions. Chick-fil-A’s company vision is to simply provide excellent food and service, while portraying the Christian values that the company was founded on. A religious presence is evident even if you have never dined at one of their local restaurants. Chick-fil-A operates under a six day work model to recognize Sunday as the Sabbath and to allow their employees to rest and rejuvenate for a new work week. In addition to Chick-fil-A observing Sunday as a religious day of rest, they also embody a servant’s heart. They treat every …show more content…
A simple, yet helpful gesture they provide is table checking. At most fast food locations, once the payment has been received and food delivered, the customer to employee interaction stops there. If you have the pleasure of dining in at one of their locations, you are more than likely to be partially waited on at your table. Some of their gestures include checking for refills, clearing trays, and simply asking for opportunities to enhance your dining experience. Services such as this are commonly found at sit down restaurants where a monetary tip is expected, not at fast food locations. This act of service, whether extremely helpful or irrelevant, is a nice reminder of the commitment Chick-fil-A provides its