My desire to become a Chick-fil-A Operator is multifaceted, with both personal and business/leadership related desires playing a part. My personal goals include the ability to provide a comfortable living for my wife and our future children, as well as to be a servant-leader in my household. My business goals include: collaborating with other operators and community members to build a high performance brand, executing my entrepreneurial mindset to constantly improve processes and resolve issues, and leaving a legacy that would honor God with all that He has entrusted to me. The ability to provide for one’s family is something for which most everyone strives for on a daily basis.…
Chic Fil A is does indeed have a strong focus on their operators, as the company is famous for the quality of it’s franchises. Every year twenty thousand people apply to be a Chick Fil A operator, yet only seventy are accepted. Why do so many apply every year? It could be that Chic Fil A will pay the three million dollars necessary to open a new store and get it operational. The operator only needs five thousand dollars to be eligible to start.…
The weaknesses are analyzed to formulate how Chick-fil-A can sustain the competitive advantage. The only place where Chick-fil-A didn't rank highly was in speed of service. The average wait time at Chick-fil-A's drive thru is 4 minutes and 16 seconds, which is about 31 seconds longer than the average drive-thru wait time (Peterson, 2016).” Lean manufacturing process must be used in order for Chick-fil-A to improve and remain competitive. Chick-fil-A can benefit from utilizing a lean manufacturing principles.…
When we walked in to the union there are different varieties of smells all around me. People are sitting down talking and eating you also see lines to the left and right. When I took look over at the empty space where Chick Fil A was I see KoFusion. At that point I want to just take off running to KoFusion like I was a little kid at Disney world. As Soon I walked up to the restaurant there was a long line, that happy feeling that I had went away fast very fast.…
As a leader, it is important that one is concerned about the well-being and development of his or her employees. Coupled with genuine concerns about employees, servant leadership is “demonstrated by empowering and developing people with empathy and humility” (Mittal & Dorfman, 2012 p. 1). The founder of Chick-fil-a, understood that an employee’s attitude affected the company’s bottom line, so S. Truett Cathy sought to serve his customers and employees by instituting dining areas that were not indicative of fast-food restaurant, but of fine-dining such as flowers, and he believed that employees deserved a day of rest, so all of the franchises are closed on Sunday. His commitment to customers and staff members exemplified a servant leader.…
Although there are many Chipotle all across the United States and even expanding to other countries we have recommendations for Chipotle that would help keep it on top. We believe that if Chipotle opened at an earlier time it would increase its revenue. They could introduce a breakfast menu but still keep it simple and keep some of the same regular products. Breakfast is one of the leading factors to create more revenue as Taco Bell as demonstrated along with other restaurants that offer breakfast. Another option is for them to invest in their own farms and harvest more of their own products so they won't run the risk of running out of quality products.…
Fast Food Nation: Final Exam 1. Schlosser paints quite a dire picture for how teenage workers are treated in the fast food industry. He describes how teenage workers are force to work long hours, even 12-hour shifts, after school and on the weekend, often in robbery-prone conditions. To make matters worse, the fast food industry is process-oriented and requires very little learned skills which lessen the teenager ability to negotiate working hours, salary, or others working conditions. Schlosser noted how the part-time nature of fast food work, and the high turnover rates also gave the workers little negotiating ability (p. 75).…
I think the success behind Chipotle is its uniqueness and in the world of business uniqueness is very important for competition, but this is not the case here. Since they are struggling to win back customer after series food scares. I think it’s possibly the best move to be a part of the successful burger chain, yet they have many challenges and competition ahead of them. Despite all the challenges and competition most importantly, they should convince their customers, that they have the best and healthy burgers. I will definitely give the restaurant a…
Though I’ve been a life-long Chick-fil-a customer, I first started considering the opportunity to become an operator when I was an Assistant Manager at the Great American Cookie Company in the Joplin, Missouri mall, working a few storefronts down from Rick Starkweather. I had attended the local Christian college for my undergraduate degree and had many college friends who worked at the mall location. The primary thing I noticed, and continue to be impressed by, was the alignment the entire team appeared to have in operating the store. Many years later, as I was learning to be a leader at Ozark Guidance, a community mental health center, my brother in-law, Rob Watkins, was selected to be an operator in Arkansas. At Rob’s store ,…
For example, Burger King is loved by their customers for their speedy drive-thru service. Their service quality is based on drive-thru times they have to rush to meet, sometimes resulting in a sloppy thrown together burger. In-n-Out on the other hand doesn’t rely on speed as much to gain customer satisfaction, so your wait time could vary depending on how busy the restaurant is. Their main objective is to make sure that every burger comes out the best it possibly can every single time. The time taken to make sure the burger is well put together decreases the chance of an order mistake.…
Chick-fil-a is a good example for good customer service. When you first walk into chick-fil-a you are greeted with a smile by the employee this makes you comfortable with the employee and will most likely hold a conversational and if you are unsure about what to order you feel confident and trusting them to suggest you something good. Also after ordering while waiting you are more likely to notice how clean the place is and this ensures you that what they are using is also clean and that it will taste good because they clean out the…
Business model, to grow and capture the Chinese market they had to modify it. Since on average they were opening one restaurant a day, they developed a unique strategy with a competitive advantage. Their vision was to turn KFC into a national business that was perceived as being Chinese with rapid expansion to into the smaller and midsize cities. As well, they wanted to develop a countrywide supply chain organization while providing extensive training for their employees in customer service. In the beginning the focus was on franchising which later shifted to ownership of units benefiting the centralized purchasing system when they implemented the system wide quality standards as the focus was on building their…
For McDonalds this is very important because as a fast food industry staff needs to keep costs and waste as low as possible and quality wise the production of burgers and chips should meet customer demands and goals. Production is done according to need of customers .sometimes customers grill the order for example sometimes they need light lettuce in Mc chicken Or fries without salt. So order is made as per customer’s requirement. McDonalds has an international menu and its food is made with the freshest ingredients and produce available. Great service is very important to us.…
Chick – bye was established in September 29,2016 by 6 University students in Bina Nusantara University –Alam Sutera. The company sets out to be the best Chinese food that serve food quick and always have consistent taste in each of the servings. Chick – Bye also provides spices for the local customers to fit their personal needs. The reason why Chick-bye was created is because the people in Indonesia prefer to eat unhealthy food such as McDonalds, Burger King rather than healthy Chinese food, we as the founders of Chick-bye wants to change how Indonesians look at healthy Chinese food, how it is affordable to everyone and how easy it is to get one.…
CUSTOMER ATTITUDE TOWARDS FAST-FOOD CHAIN RESTAURANT IN TIER TWO CITIES IN TAMILNADU TABLE OF CONTENTS CHAPTER NO. CONTENTS PAGE NO.…