Though I’ve been a life-long Chick-fil-a customer, I first started considering the opportunity to become an operator when I was an Assistant Manager at the Great American Cookie Company in the Joplin, Missouri mall, working a few storefronts down from Rick Starkweather. I had attended the local Christian college for my undergraduate degree and had many college friends who worked at the mall location. The primary thing I noticed, and continue to be impressed by, was the alignment the entire team appeared to have in operating the store.
Many years later, as I was learning to be a leader at Ozark Guidance, a community mental health center, my brother in-law, Rob Watkins, was selected to be an operator in Arkansas. At Rob’s store ,
Many years later, as I was learning to be a leader at Ozark Guidance, a community mental health center, my brother in-law, Rob Watkins, was selected to be an operator in Arkansas. At Rob’s store ,