As a leader, it is important that one is concerned about the well-being and development of his or her employees. Coupled with genuine concerns about employees, servant leadership is “demonstrated by empowering and developing people with empathy and humility” (Mittal & Dorfman, 2012 p. 1). The founder of Chick-fil-a, understood that an employee’s attitude affected the company’s bottom line, so S. Truett Cathy sought to serve his customers and employees by instituting dining areas that were not indicative of fast-food restaurant, but of fine-dining such as flowers, and he believed that employees deserved a day of rest, so all of the franchises are closed on Sunday. His commitment to customers and staff members exemplified a servant leader. The
