Southwest Conference

United Airlines, a company founded in 1926, is the worlds largest airline when measured by the total number of destinations served. What makes United different from other airlines, as does many other companies in the world, is the philosophy in which they run their business. United focuses on two main philosophies that help them stay the world-class airline they say they are. The two business philosophies that they follow is providing world-class customer service to provide their passengers a…

Business processes are defined as the workflows that includes transforming a set of inputs into essential outputs of delivering a service or product to a client, explains Keningham and Aksoy (2009). In essence, a business process is a “standardized set of [related] activities that accomplish a specific task”, such as processing customer orders and once completed, will accomplish an organizational goal (Baltzan, 2015, p. 29). Complaint 1: A passenger on a trip with a major airline, Mango…

The airline industry is extremely competitive, safety-sensitive and a high technology service industry. Human resource management in the airline industry is directed at a unique kind of manpower that strongly addresses the typical needs of this industry. Consider British Airways as an example. British Airways, one of the largest, most progressive & quality-based airline in the world, services primarily Europe & the North American continents. The British Airways' management strategy is to…

BRIEF DESCRIPTION YOTEL is the revolutionary concept of hotel which is located inside the airport, such as Gatwick Airport South Terminal, Heathrow Airport Terminal 4, Amsterdam Airport Schiphol.The idea is a combination of first class airline travel with Japanese capsule hotel in order to create small but luxurious cabins. Yotel has “Green” Scheme to ensure they grow as a sustainable and environmentally friendly company, the purpose they situating Yotel inside the terminal building is to limits…

EasyJet Network (detailed data shown in the appendix 2) The business is boasted over 200 aircraft, over 600 routes, operating from over 130 airports, over 30 countries and 23 bases. There are 55 million passengers and oversea the safe arrival of over 1200 daily departures annually through EasyJet. Making travel easy and affordable for their customers is EasyJet's passionate. Customer experience is at the heart of everything EasyJet do, every customer is committed to making the travel experience…

2. BUSINESS PROFILE Ryanair is one of the leading Airline companies in Europe with the highest seating capacity and the second highest passenger numbers. It has a very strong market position. Despite the falling sterling value due to Brexit and the difficult trading conditions, Ryanair made €1.316 billion as Profit after tax, which is an increase of 6% from the previous year. The air traffic has increased by 13%. The current report, as of Jan 2018, shows that the Customer numbers have increased…

SpiceJet is an low-cost airline headquartered in Gurgaon, India. It is the third biggest aircraft in the nation by number of travelers conveyed, with a piece of the overall industry of 13.2% as of March 2017. The carrier works 312 day by day flights to 55 goals, including 45 Indian and 10 global goals from its centers at Delhi, Kolkata and Hyderabad. Built up as air taxi provider ModiLuft in 1994, the organization was gained by Indian business person Ajay Singh in 2004 and re-dedicated as…

Introduction: The Irish Organisation that I am familiar with and have chosen to do this assignment on is Ryanair Ltd. Ryanair is an Irish low-cost airline that was founded in 1985 by Tony Ryan. Today Ryanair is the second largest airline company in Europe behind Lufthansa Group and it carries approximately 105 million people over 1600 routes. It operates from 200 airports in 31 countries. Ryanair struggled in its first few years before Michael O’ Leary took over in the 1990’s. He restructured…

Introduction In Europe, Lufthansa and Ryanair are one of the key players in the aviation industry accounting for a total of almost 260 million passengers for 2017. However, the big question is why passengers chose either Lufthansa or Ryanair and what product offerings each airline serves. This research paper will focus on the five key product features discussed by Doganis in order to analyze and conclude how these two airlines differentiate their services. Methodology For the comparison…

Demographics - Dutch manager in the airline sector currently creating a new virtual team and recruiting new members Introduction into the topic - Manager always worked in an international environment and various cultures - Manager cannot imagine how wok will be in a national environment - Main Advantage of virtual teams is the extra dimension that is added to the team work. This has something to with the inputs of different people of the world. Current focus is on a pan-European team…